Buthaina Abdulrazak
Doha
Summary
Establish myself as an excellent and competitive professional at the workplace towards achieving the organizational goals as well as achieving my own goals through observing work etiquette, as I have the ability to put together knowledge acquired practically into real work situation. Am seeking a role that will enable me to utilize my skills within a growing company.
Overview
15
15
years of professional experience
Work History
Senior Ticketing Agent - ATO
Qatar Airways
12.2023 - Current
- Handling customer inquiries related to ticketing services(issuance) and problem solving to ensure seamless travel.
- Offering assistance when there's flight disruption, delays or a flight misconnection.
- Responding to inquiries related to ticket services and promptly address issues or complaints.
- Input customer reservations, payment sources, and contact details into Amadeus system.
- Conversant with Amadeus Reservation system.
- Abiding to company policy and ensuring that all related inquiries are within the relevant stipulated policies and procedures.
- Customer service.
Senior Travel Consultant
Satguru Travel and Tours
08.2022 - Current
- Company Overview: Based at AGRA, Alliance for a Green Revolution in Africa, Nairobi
- Implant Management
- Corporate Travel Management(The contact person representing Satguru Travel when interacting with the clients and suppliers)
- Provision of travel solutions to customers, Incentives, flights and hotel options
- (Conversant with Galileo and Amadeus reservation systems)
- Conduct business with professionalism and giving customer's best value for money while maintaining the profit margins required
- Ensuring that LPO's and invoices are delivered on a timely basis
- Based at AGRA, Alliance for a Green Revolution in Africa, Nairobi
Assistant Sales Manager - East Africa
Global Visa Services Ltd (Azza Travel and Tourism Ltd)
01.2022 - 08.2022
- Solicit new and existing B2B accounts to meet and exceed revenue goals through telephone solicitation, outside sales calls and written communication
- Preparing correspondence to customers, internal booking reports and file maintenance, participate in daily/weekly/monthly business review meeting, training and branch sales meetings as required
- Work with other branches and Oversee Suppliers to provide quality service to customers, attend trade shows, community events and industry meetings
Senior Travel Consultant
FCM Travel Solutions (Charleston Travel Ltd)
09.2018 - 03.2021
- Company Overview: Based at Diageo Plc, Eabl Kenya Implant
- Corporate Travel Management(The contact person representing FCM when interacting with the clients and suppliers)
- Provision of travel solutions to customers, Incentives, flights and hotel options
- (Conversant with Galileo and Amadeus reservation systems)
- Conduct business with professionalism and giving customer's best value for money while maintaining the profit margins required
- Based at Diageo Plc, Eabl Kenya Implant
Senior Travel Consultant
Elite Travel Service Ltd(Former HRG and current Amex Kenya)
05.2016 - 09.2018
- Company Overview: Based at an Implant and worked with Tullow Oil Company, The World bank Group, Diageo Plc, Eabl Kenya and Coca Cola Company Ltd
- Corporate Travel Management (Primary link between client and Organization)
- Advisory role on all trip planning and itinerary, booking and ticketing of all domestic, regional, international and award tickets travel requests within travel policy to include complex international travel
- Provide advice on travel documents, insurance, import/export regulations etc
- Based at an Implant and worked with Tullow Oil Company, The World bank Group, Diageo Plc, Eabl Kenya and Coca Cola Company Ltd
Tours and Travel Consultant
Carlson Wagonlit Travel (Bunson Travel Services Ltd)
08.2012 - 04.2016
- Managing the Branch.
- Handling Corporate and Leisure travel (conversant with the Galileo and Amadeus reservation systems)
- Hotel bookings and packages both Inbound and outbound and managing Conferences
- Provide advice on travel documents, insurance, import/export regulations, transfer coordination etc
Travel and Tours Consultant
Wild Breeze Travel and Tours
01.2010 - 07.2012
Education
Diploma - Business Management
Kenya Institute of Management
Nairobi09.2020
IATA Diploma - Foundation, Consultant, Management and Senior Management
Graffins College
Nairobi09.2011
High School Diploma -
Parklands Arya Girls High School
Nairobi 11.2008
Skills
- Customer understanding
- Administrative planning and management
- Attention to detail
- Reporting accuracy
- Organizational skills
- Managerial skills
- Leadership skills
- Coordination
- Managing responsibilities
- Responding to priorities
- Time management
- Computer proficiency
- Creative thinking
- Presentation skills
- Critical thinking
- Documentation and reporting
- Quality control
- Analytical skills
- Interpersonal communication
- Communication skills
- Reservation management
- Computer literacy
- Teamwork and collaboration
- Problem-solving aptitude
Languages
English
Swahili
Personal Information
- Date of Birth: 02/26/91
- Gender: Female
- Nationality: Kenyan
Timeline
Senior Ticketing Agent - ATO
Qatar Airways
12.2023 - Current
Senior Travel Consultant
Satguru Travel and Tours
08.2022 - Current
Assistant Sales Manager - East Africa
Global Visa Services Ltd (Azza Travel and Tourism Ltd)
01.2022 - 08.2022
Senior Travel Consultant
FCM Travel Solutions (Charleston Travel Ltd)
09.2018 - 03.2021
Senior Travel Consultant
Elite Travel Service Ltd(Former HRG and current Amex Kenya)
05.2016 - 09.2018
Tours and Travel Consultant
Carlson Wagonlit Travel (Bunson Travel Services Ltd)
08.2012 - 04.2016
Travel and Tours Consultant
Wild Breeze Travel and Tours
01.2010 - 07.2012
Diploma - Business Management
Kenya Institute of Management
IATA Diploma - Foundation, Consultant, Management and Senior Management
Graffins College
High School Diploma -
Parklands Arya Girls High School
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