My background in customer service has taught me the importance of communication, problem-solving, and professionalism—skills I’m eager to bring into cybersecurity and IT environments. Through my coursework and projects, I’ve developed a foundation in programming, data management, and business systems, and I’m excited to keep learning and applying those skills in real-world settings.
- Delivered high quality service in a five star restaurant, assisting international business travelers and VIP guests.
- Maintained professionalism and courtesy under pressure during peak dinner rushes to exceed guest satisfaction,
- Anticipated and responded to guests needs promptly, strengthening client relations to encourage guests to return.
- Supported college students at Indiana University by moving them in and out of their living spaces while maintaining a safe spot for out of state students to store their belongings.
- Collaborated closely with guests, servers, managers, and back-of-house staff to streamline dining plans to ensure positive guest experiences.
- Coordinated dining plans throughout shifts to regularly retain $15,000-$20,000 in sales.
- Communicated in Spanish with kitchen staff for efficient service to guests.
- Collaborated with three students to create a completely autonomous 3D printed robot for engineering competition.
- Iterated design for most efficient wheel setup.
- Assembled electronic components.
- Officiated over 200 youth soccer games for players ages 10-15, demonstrating strong decision making, leadership, and conflict resolution skills.
- Successfully completed a comprehensive, week-long referee training course covering game rules, safety protocols, and effective communication techniques.
- Languages: Python, HTML, SQL, PHP
- Platforms: Microsoft Windows, Mac OS
- Databases: Microsoft Excel, Microsoft Access
- Web Development: Figma, HTML, CSS