Benjamin Wake
Shawnee,Kansas
Summary
Resourceful, successful, multi-talented, and customer focused. Influential team member with an excellent reputation for improving operations, customer service, and the workplace environment. I desire a challenging role as a team member with a company that would benefit from my experience. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
11
11
years of professional experience
Work History
Specialist
Garmin, Reverse Logistics
Olathe, KS
02.2022 - 02.2024
- Support Supervisors with the training of Reverse Logistics associates
- Work with the Reverse Logistics associates to ensure they understand the correct testing process for each unit type that the unit needs
- Team with RL Supervisors, Planning, and Industrial Engineering to provide direction with testing procedures within the Rework, Reman, URAN, and repair areas
- Perform tests on the unit to ensure updated software loads correctly on each unit type
- Must be able to distinguish minor cosmetic imperfections and defects on Garmin products visually
- Managed the 5’S method in the department and ensured it all stayed up today.
Billing Specialist
Open Group Management, Support
Remote
09.2022
- Support technicians with billing questions that they need
- Approve all incoming sales and start the initial setup of services
- Answer billing support tickets, which could be changing ways of payment, confirming payment, and ending services
- Suspended service with overdue invoices
- Support CEO on other Billing projects that come up.
Analyst
UPS, Control Tower Solutions
Overland Park, KS
01.2020 - 11.2021
- Analyzed, tracked, and followed up with over ten thousand shipments per month that missed logistical milestones to ensure timely delivery for clients
- Led and monitored ongoing operational compliances per each customer's Standard Operating Procedure requirements to certify that global shipments arrived at requested destinations on time
- Communicate and collaborate daily with freight forwards operations and Program management globally to establish shipment leads that monitor the travel progress of shipments to ensure that they reach target logistic milestones
- Ensured customer deadlines were met by closely tracking customer-specific shipments and communicating shipment progress with clients
- I am versed in shipping computer programs that track air, rail, and ocean shipments to monitor complex global logistics effectively
- Actively review Key Performance Indicators of shipments that missed logical milestones and discuss the impacts of such indicators with Account Program Managers to respond to shipment delays correctly.
Admin- Placard
UPS, Access Point
Overland Park, KS
09.2019 - 01.2020
- Researched, analyzed, and confirmed approximately 300 new locations for UPS’ Placard Program, which allowed healthcare facilities to receive prioritized shipments for critical medical resources
- Established a strong working relationship with UPS healthcare development team, Universal Pick-Up Point Management location, and approved to start
- Working with the IE Coordinator and Sales Rep on Placard problems
Shipping Coordinator
Ken-A-Vision
Raytown, MO
03.2018 - 09.2019
- Managed the Microscope and Drone shipping Department, which oversaw the global shipment of approximately 200 items of microscope and drone equipment per week
- Maintain incoming and outgoing products through different inventory management programs, such as Repairshopr and NetSuite
- Managed and organized a system that tracked the customer’s microscope and drone in the repair or manufacturing process.
Merchandising Manager
Stein Mart
Overland Park, KS
11.2012 - 03.2018
- Strong operational skills, merchandise receipts, loss prevention, POS, store supplies inventory, customer relations, merchandising, and sales/promotion preparation
- Partnered with Senior Management to resolve backroom issues with merchandise placement and organization
- Responsible for training all Associates in the new process
- Considered an outstanding candidate for promotion based on exceptional performance in 3 measurable areas: overall results, individual competencies, and customer/associate ratings.
Computer Services Consultant
Self-Employed
Shawnee, KS
- 01.2018
- Provides computer consulting services to small businesses, individuals, and non-profit organizations
- Services include building and installing computers, establishing Wi-Fi networks, setting up operating systems and applications, and troubleshooting problems
- Experienced in building websites with HTML and PHP applications for web design and maintenance
- Software experience includes Windows 7 and 10, Office, Photoshop, and WordPress.
Education
Shawnee Mission Northwest High School
05.2009
Johnson County Community College
Skills
- Resource Allocation
- Root Cause Analysis
- Supply Management
- Maintenance and Repair
- Customer Relations
- System Installations
- Documentation Management
- Data Analysis
- Task Prioritization
- Logistics Coordination
- Problem-Solving Aptitude
- Self Motivation
- Business Development
- Process Analysis
Community Experience
Boy Scouts of America, Kansas City, MO, 09/1997, Present, District Member, Boy Scouts of America, Member, Heart of America Council, Boy Scouts of America, Kansas City, Missouri, Vigil Honor, Eagle Scout, Boy Scout
Professional Highlights
- Leadership
- Successfully managed over 120 monthly operational projects to improve the national retail store’s logistics and workforce efficiency, which enabled increased customer attention and relations.
- Served in multiple Boy Scout District leadership memberships to promote scouting in the family and the communities.
- Technical
- Excellent technical abilities applied in multiple positions requiring computer, Internet, or facility maintenance skills.
- Established local computer networks and successfully built and maintained professional and personal computers.
- Practiced professional experience with CRMs, NetSuite products, and Oracle parts programs.
- Communications
- Communicates with others in easy-to-understand language to ensure that Scout with learning disabilities feel included and respected.
- Superior instructional ability in teaching, especially professional skills.
- Operations
- Implemented and tailored a barcode database to reorganize the Ken-a-Vision Stockroom to track sale and inventory levels
- Organized and coordinated community special events, such as a two-day boy scout-sponsored public safety event at the Kansas Speedway with over 10,000 people attendants.
Affiliations
- Boy Scouts of America
- St. Andrews Church
Accomplishments
- Vigil Honor
- Eagle Scout
Timeline
Billing Specialist
Open Group Management, Support
09.2022
Specialist
Garmin, Reverse Logistics
02.2022 - 02.2024
Analyst
UPS, Control Tower Solutions
01.2020 - 11.2021
Admin- Placard
UPS, Access Point
09.2019 - 01.2020
Shipping Coordinator
Ken-A-Vision
03.2018 - 09.2019
Merchandising Manager
Stein Mart
11.2012 - 03.2018
Computer Services Consultant
Self-Employed
- 01.2018
Shawnee Mission Northwest High School
Johnson County Community College
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