Hi, I’m
Brittany Evans
Patient Care Advocate
Jacksonville,FL
Summary
Successful Customer Care Representative with over 3 years of experience providing exceptional customer service and creating customer- centric environments ,I am currently looking for the best career opportunity for me . Equipped with an Associate’s degree in Applied Science, I am also competent, dependable, professional and proficient in basic customer service skills, in-depth knowledge of business, retail operations and merchandising. I am Actively seeking a role in customer service management where I can utilize my skills and knowledge gained through experience and education to provide world class service with every interaction.
Overview
5
years of professional experience
Work History
Acreedo
Patient Care Advocate
01.2023 - Current
Job overview
- Written and verbal communicator who solves problems and connect with people via phone.
- Providing excellent customer service by phone with sincerity and professionalism.
- Proficient and experienced PC skills with Microsoft Office, dual screens, and toggling between multiple systems.
- Navigation Skills – able to input data or research information while on the phone with the caller, able to talk and type.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
Carter's
Customer Service Representative
01.2022 - 12.2022
Job overview
- First point of contact for Carter’s customers via Phone, Email and/or Chat
- Communicate effectively in both written and verbal communication fluently
- Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
- Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Educate and recommend Carter’s and Oshkosh products to the customer maximizing opportunities to upsell or cross-sell company products and services
- Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
- Use technology tools as directed and within established guidelines
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
Williams-Sonoma, Inc
Customer Service Representative
01.2019 - 12.2021
Job overview
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
- Successfully negotiate and appease customers using a variety of methods established by Williams-
- Sonoma, Inc., guidelines
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Post Office USPS
PSE Sales & Services/Distribution Associate
06.2019 - 06.2020
Job overview
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Perform passport duties
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Prolonged standing while interacting with customers
Education
Florida Agricultural And Mechanical UniversityTallahassee, FL
AA from Health Administration
08.2020
Darnell CookmanJacksonville, FL
High school diploma
08.2017
Skills
- Critical care experience
- Microsoft Office
- Customer service
- Management
- Leadership
- Patient Care
- Multitasking Abilities
- Computer System Maintenance
- Effective Working Relationships
Timeline
Patient Care Advocate
Acreedo
01.2023 - Current
Customer Service Representative
Carter's
01.2022 - 12.2022
PSE Sales & Services/Distribution Associate
Post Office USPS
06.2019 - 06.2020
Customer Service Representative
Williams-Sonoma, Inc
01.2019 - 12.2021
Florida Agricultural And Mechanical University
AA from Health Administration
Darnell Cookman
High school diploma
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