Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Castillo

Rio Rancho,NM

Summary

Dynamic Certified Pharmacy Technician specializing in medication management and dedicated to patient care at Walmart. Demonstrated expertise in enhancing operational efficiency through strategic team collaboration and comprehensive training initiatives. Acknowledged for meticulous attention to detail and outstanding customer service, ensuring adherence to safety standards and regulations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
Rio Rancho, New Mexico
11.2023 - Current
  • Assisted pharmacists in preparing and dispensing medications to patients.
  • Processed prescription orders accurately using pharmacy management software.
  • Maintained inventory by monitoring stock levels and placing orders.
  • Ensured compliance with safety and regulatory standards in medication handling.
  • Collaborated with healthcare professionals to enhance patient care strategies.
  • Trained new pharmacy technicians on procedures and best practices.
  • Managed inventories, resolved discrepancies, and removed expired or damaged drug products.
  • Performed administrative duties including filing, data entry, and answering phones.

Nursing Assistant

Skies Healthcare and Rehabilitation Center
Albuquerque, New Mexico
01.2023 - 10.2023
  • Facilitated daily living activities and personal care for residents.
  • Transported residents within facility as needed to ensure mobility.
  • Documented patient care and observations accurately in medical records.
  • Communicated effectively with residents, families, and healthcare teams to maintain transparency.
  • Provided companionship and emotional support, enhancing resident well-being.
  • Assisted with bathing, dressing, and grooming to promote independence.
  • Reported changes in patient conditions promptly to registered nurse or physician.
  • Ensured compliance with HIPAA regulations to protect confidentiality.

Personal Shopper

Walmart Supercenter
Rio Rancho, New Mexico
01.2022 - 12.2022
  • Processed and packed grocery items for timely delivery to customers.
  • Assisted customers with online grocery orders and product inquiries.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Collaborated with team members to enhance order fulfillment efficiency.
  • Provided training to new associates on operational procedures and tools.
  • Packed items securely using appropriate materials and techniques for shipping.
  • Selected and packed grocery orders accurately for curbside pickup.
  • Assisted in unloading large trucks as needed to ensure smooth operations.

Crew Member

Blake's Lota burger
Rio Rancho, New Mexico
01.2021 - 12.2021
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Prepared and assembled food items adhering to company standards.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated kitchen equipment safely during high-volume shifts.
  • Trained new crew members on operational procedures.
  • Processed cash register transactions accurately and efficiently.
  • Resolved customer inquiries and complaints with professionalism.
  • Executed opening and closing tasks, including workstation setup and supply restocking.

Education

Certified Pharmacy Technician - Pharmacy

Pharmacy Technician University
Online
09-2024

Nurse Assisting Certification -

Course Academy
Albuquerque, New Mexico
01.2023

High School Diploma -

Rio Rancho High School
Rio Rancho, New Mexico
05.2022

Some College (No Degree) - Business Administration

Central New Mexico Community College
Albuquerque, NM

Skills

  • Fast typing skills
  • Customer service excellence
  • Medical terminology expertise
  • Computer proficiency
  • Time management strategies
  • Organizational skills
  • Adaptability in fast-paced settings
  • Problem-solving abilities
  • Numerical aptitude
  • Pharmacy software knowledge
  • Patient care practices
  • Medication management expertise
  • Effective communication skills
  • Team collaboration techniques
  • Staff training and development
  • Inventory management
  • Pharmacy operations knowledge
  • HIPAA compliance awareness
  • Attention to detail
  • Insurance billing processes
  • Medication preparation skills
  • Safety compliance measures
  • Data documentation practices
  • Team training initiatives
  • Documentation and reporting skills
  • Mentoring and coaching abilities
  • Workflow management techniques
  • Patient care

Certification

  • State certified nurse assistant
  • Food handler permit
  • Bilingual seal
  • Sports managment
  • PTCB certification

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Certified Pharmacy Technician

Walmart
11.2023 - Current

Nursing Assistant

Skies Healthcare and Rehabilitation Center
01.2023 - 10.2023

Personal Shopper

Walmart Supercenter
01.2022 - 12.2022

Crew Member

Blake's Lota burger
01.2021 - 12.2021

Certified Pharmacy Technician - Pharmacy

Pharmacy Technician University

Nurse Assisting Certification -

Course Academy

High School Diploma -

Rio Rancho High School

Some College (No Degree) - Business Administration

Central New Mexico Community College

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