Bylente Bektashi
Conyers,GA
Summary
To obtain a Medical Administrative Assistant position where I can utilize my formal education and training to benefit a medical facility.
Overview
16
16
years of professional experience
Work History
UPS Clerk
Ups Store
Conyers
07.2024 - 02.2025
- Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
- Deliver exceptional customer service through customer engagement and quality product delivery.
- Be knowledgeable of products and services offered and properly promote them to customers.
- Identify customer needs and offer additional services which could benefit them. - Receive, sort and place mail in mailboxes accurately.
- Record all sales transactions completely and accurately in Point of Sale system.
- Pack contents for shipping using established procedures and products.- Receive and prepare documents for printing.
- Operate all other software packages.
- Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
- Process and document damaged shipments, late and lost package claims.
- Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
- Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
- Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
Deli Assistant Manager
Publix Supermarkets
Dunwoody, GA
07.2009 - 10.2012
- Participated in the day-to-day operations of the Deli Department
- Took catering and routine deli orders
- Answering customer questions, prepared orders for sale, and set up shop
- Trained new hires in store protocol, procedures, and policies
- Handled employee disciplinary issues as a member of the store disciplinary committee in order to ensure the highest level of customer satisfaction
- Contribute to inventory maintenance and control, including entering daily sales into the store system, and recording at regular intervals deli production data into Excel spreadsheets
Medical Assistant Extern
International Medical Clinics
Doraville, GA
01.2009 - 06.2009
- Performed blood draws, took vital signs, took x-rays, and checked height, weight, and temperature of patients
- Provided patient education by explaining procedures to patients
- Admitted and discharged patients
- Answered phone calls scheduled appointments
- Filed and maintained medical documentation
- Processed payments and medical insurance claims
Pharmacy Technician
CVS Pharmacy
Marietta/Cobb, GA
11.2005
- Assisted customers at counter, received written prescriptions for Pharmacist, and retrieved/filled prescriptions
- Ordered, received, tagged, and stocked prescription drugs and supplies
- Cleans pharmacy
- Follow proper department procedures and standards
- Assisted in filling/dispensing prescriptions and updating patient profiles
- Provided prompt and courteous customer service to customers and vendors
- Admitting and Discharging patients
- Medical Insurance Billing, Coding, and Processing
- Knowledge of Medical Terminology, Medical Records, and Body Systems
- Proficient in Microsoft Office Suites
- Knowledge of Basic Phlebotomy and Vital Signs
- Patient Appointment Scheduling
- HIPAA and OSHA regulations
- Patient Charting/Filing
- CPR Certified
Education
Everest Institute -
Everest Institute
Norcross, GA02.2009
Walton High School -
Walton High School
Marietta, GA01.2005
Skills
- Medical Insurance Billing
- Coding
- Processing
- Medical Terminology
- Medical Records
- Body Systems
- Microsoft Office Suites
- Basic Phlebotomy
- Vital Signs
- Patient Appointment Scheduling
- HIPAA regulations
- OSHA regulations
- Patient Charting
- Filing
- CPR Certified
References
Available Upon Request
Timeline
UPS Clerk
Ups Store
07.2024 - 02.2025
Deli Assistant Manager
Publix Supermarkets
07.2009 - 10.2012
Medical Assistant Extern
International Medical Clinics
01.2009 - 06.2009
Pharmacy Technician
CVS Pharmacy
11.2005
Everest Institute -
Everest Institute
Walton High School -
Walton High School