BYRAN GILYARD
Lexington,SC
Summary
To acquire an Administrative Assistant position in a strong forward thinking company where I can utilize my knowledge and experience.
Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments. Skilled in transporting Hazmat Loads.
Overview
17
17
years of professional experience
1
1
Certification
Work History
South Regional Driver
Werner Enterprises
West Columbia, South Carolina
02.2023 - Current
- Adhered strictly to all Department of Transportation regulations regarding hours of service and record keeping
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Provided excellent customer service through courteous interactions with customers during deliveries or pickups.
- Inspected trucks for mechanical items and safety issues prior to departure.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Worked well with dispatchers to communicate route and schedule changes.
- Verified accuracy of bills of lading before delivering shipments to customers' locations.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Reported any traffic violations or incidents immediately to supervisor.
- Maintained safe driving habits to protect property and general public on roadways.
- Recorded expenses and maintained receipts.
- Assisted in loading and unloading cargo when necessary.
- Delivered goods safely and timely to customer locations within designated geographical area.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Maintained accurate log books of deliveries and pickups.
- Followed all safety regulations while driving on the roadways.
- Utilized GPS navigation systems effectively while on route.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Responded promptly to emergency situations such as accidents or breakdowns on the roadways.
Customer Service Coordinator
Verizon Wireless
Elgin, SC
10.2014 - 03.2023
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored phone calls to provide feedback and coaching.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Resolved customer complaints or answered customers' questions.
- Explained benefits, features, and recommendations to maximize client retention.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maximized revenue by proactively building and managing key customer relationships.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Associate
Rooms To GO
Columbia, SC
06.2013 - 10.2014
- Reading Manifest
- Uploading documents to computer
- Delivering furniture to customers
- Completing sales
- Customer service
- Loading and unloading furniture on to truck
Direct Service Employee
The Burton Center
West Columbia, SC
02.2012 - 06.2013
- (MAR) Documentations
- Checking patients vital signs
- Administering medication
- Setting care plans for patients
- Analyzing behavior/counseling
- Transporting to appointments and grocery stores
- House keeping
Home Health Aide
Care PRO
Columbia, SC
02.2011 - 03.2012
- Answering phones
- Counseled
- House Keeping
- Checking Vital signs
- Setting care plans for patients
- ADL
- Administering
House Manager
Columbia, SC
04.2008 - 08.2011
- Answering phones
- Counseled
- House keeping
- Checking vital signs
- Documenting
- Administering medication
- Transporting patients
Intern
Columbia, SC
01.2000
- ADL
- Administering medication
- Counseling
- Documenting
Education
College -
Ashford University
Online05.2011
High School -
Ridge View
Columbia, SC05.2009
College -
Midlands Tech
West Columbia, SC08.2000
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Trip planning
- Safe backing
- Customer Service Experience
- Vehicle inspection
- Defensive driving techniques
- Accident prevention
- Strong work ethic
- Adaptable to weather conditions
- Team player attitude
- Safe driving practices
- Hazardous materials handling
- Route planning expertise
References
Available upon request.
Software System Skills
Microsoft Office (Word, Excel, PowerPoint)
Accomplishments
- 100,000 Safe and Accident free mileage Award
- 3000 Plus Miles in a Week Award multiple times
- Employee of the Week and Month
- Hazmat and TWIC Card
Certification
- CDL
Timeline
South Regional Driver
Werner Enterprises
02.2023 - Current
Customer Service Coordinator
Verizon Wireless
10.2014 - 03.2023
Associate
Rooms To GO
06.2013 - 10.2014
Direct Service Employee
The Burton Center
02.2012 - 06.2013
Home Health Aide
Care PRO
02.2011 - 03.2012
House Manager
04.2008 - 08.2011
Intern
01.2000
College -
Ashford University
High School -
Ridge View
College -
Midlands Tech