Byrnn Vanhnachit
Santa Rosa,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Maxim Healthcare
03.2023 - Current
- Aided a class-load of 8+ children with Autism Spectrum Disorder
- Worked with prompting and fading to encourage positive behaviors and integrate them into everyday life
- Reduced problem behaviors through applied behavior analysis (ABA)
- Offer direct physical and emotional care for disabled students
- Delivered in-class academic aid to students.
Member Services Representative
Planet Fitness
11.2023 - 01.2024
- Responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests
- Handle front desk related activities such as answering phones in a friendly manner, checking members into the system, new member sign-up
- Respond to member questions and concerns in a timely and professional manner
- Assist in maintaining the neatness and cleanliness of the club
- Continual standing and walking during shift.
Barista
Starbucks Coffee
07.2019 - 03.2023
- Greeted guests in a friendly and professional manner
- Handled register transactions and shop opening and closing duties
- Educated customers on beverage menu items and occasionally provided samples during specific seasons like fall and winter
- Recognized by management for delivering exceptional customer service.
Grill Cook, Guest Service, Kitchen Manager
Chipotle Mexican Grill
12.2018 - 04.2022
- Hired and trained kitchen staff proper use of equipment, food handling, and portion sizing
- Established all kitchen duties including cleaning and preparation of food to a team of 8 people
- Prepared food items correctly and in compliance with certain recipes
- Promoted a positive atmosphere and went above and beyond to guarantee customer satisfaction.
Education
Dental Certificates -
Indigo Career College
01.2024
High School Diploma -
Elsie Allen High School
05.2020
Skills
- Able to multitask
- Adaptable
- Guest oriented
- Dedicated to helping others resolve and cater to issues
- Positive Attitude
- Work well under pressure
- Ability to focus with limited distractions
- Behavior Management
- Verbal behavior training
- Decision-Making
- Behavior Modification Techniques
- Needs Assessment
Certification
- ABA(Applied Behavior Analysis), Maxim Staffing - March 2023 - Current
- Certified Dental Practice Act, INdigo Career College - October 2023 - January 2024
- Certified Infection Control, Indigo Career College - October 2023 - January 2024
- Certified Radiation Safety, Indigo Career College - October 2023 - January 2024
- Certified Basic Life Support(CPR & AED), American Heart Association - November 11, 2023 - November 11, 2025
Languages
Khmer
Limited Working
English
Full Professional
Timeline
Member Services Representative
Planet Fitness
11.2023 - 01.2024
Behavior Technician
Maxim Healthcare
03.2023 - Current
Barista
Starbucks Coffee
07.2019 - 03.2023
Grill Cook, Guest Service, Kitchen Manager
Chipotle Mexican Grill
12.2018 - 04.2022
Dental Certificates -
Indigo Career College
High School Diploma -
Elsie Allen High School
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