Diana Ramos
Porterville,CA
Summary
Patient Behavior Technician with a year and a half of experience dedicated to help improve the qualities of life of children with autism and their families. knowledge of treatment plans and modification strategies. Committed to promoting development of functional skills and independence. Familiar with various behavioral therapy techniques and principles.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Behavior Management Foundation, Inc.
584 E. Bellevue Rd. Atwater, CA 95301
02.2018 - 10.2022
- Observed, monitored and recorded problem behaviors.
- Worked collectively with parents, child, and supervisor to address needs.
- planned and organized schedule ahead of time consistent with the child's needs and programs
- Proficiency in English and Spanish led to effective communication with parents to ensure all are on the same page
- Data collection
- ability to multitask and make the environment a positive and fulfilling one for the child
- took safety measures into consideration to ensure the child has a safe and open space to learn in
Cashier and Guest Advocate
Target
1363 W Henderson Ave, Porterville, CA 93257
09.2020 - 07.2020
- Delivered exceptional customer service to every customer by attending to their needs and answering any inquiries
- Responded proactively and positively to rapid change switching from guess advocate to cashier on extremely bussy and under staffed conditions.
- Collectively worked with others to maintain organization of the department
- Helped to ease tension during the pandemic by sanitizing carts and thus making sure they were available for use
Customer Service Manager
Vallarta Supermarket
305 E Olive Ave, Porterville, CA, 93257
02.2018 - 10.2020
- Resolved customer concerns and prioritized customer satisfaction and loyalty.
- trained and mentored associates on performance-oriented strategies
- Supervised employees
- Followed through with client requests to resolve problems.
- maintained a clean environment free of hazards
- helped distribute important information to other departments
Education
Bachelor of Arts - Psychology
California State University, Fresno
5241 N. Maple Ave, Fresno, CA 9374005.2023
Associate of Arts - Social Science
Porterville Community College
100 E College Ave, Porterville, CA 9325705.2018
High School Diploma -
Granite Hills High School
701 E Putnam Ave, Porterville, CA 9325706.2016
Skills
- Group/ Individual Dynamics
- Patient Behavior Monitoring
- Behavior Redirection
- Great with building rapport
- Bilingual
- organized
- able to multitask
- able to adapt to change
- problem-solving skills
- enthusiastic
- creative
- guest service experience
Timeline
Cashier and Guest Advocate
Target
09.2020 - 07.2020
Behavior Technician
Behavior Management Foundation, Inc.
02.2018 - 10.2022
Customer Service Manager
Vallarta Supermarket
02.2018 - 10.2020
Bachelor of Arts - Psychology
California State University, Fresno
Associate of Arts - Social Science
Porterville Community College
High School Diploma -
Granite Hills High School