Summary
Overview
Work History
Education
Skills
Timeline
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Byron Bodden

Dallas,United States

Summary

Experienced Professional with a strong focus on safety, copyright, and trust. Demonstrated problem-solving skills and attention to detail while leading projects. 4 years of experience in customer service. Seeking an opportunity to contribute expertise and leadership as a Customer Service Representative.

Overview

6
6
years of professional experience

Work History

Medical Courier Driver

Dropoff
03.2023 - Current
  • Ensure the safe and secure transportation and delivery of medical specimens and supplies in a timely manner, following all applicable regulations and protocols
  • Excellent verbal and written communication skills when delivering to customers, and requesting signature
  • Maintain accurate and up-to-date documentation of all deliveries and pick-ups, including signatures and timestamps
  • Processed orders, forms, applications, and requests.

Customer Care & Sales Representative

Asurion
11.2021 - 02.2023
  • Collaborated with sales teams and provided support by offering product knowledge, technical assistance, and guidance during complex sales cycles
  • Assisted with the negotiation of contracts
  • Provided exceptional customer service by resolving complex issues and inquiries promptly and efficiently
  • Developed and maintained relationships with customers to ensure customer satisfaction and loyalty
  • Checked insurance benefits, received payments and provided receipts.
  • Explained insurance coverage options for optical services to customers.

Parts Coordinator

Dematic
08.2020 - 10.2021
  • Administered or supervised the operations of the freedom of information and privacy program
  • Ensured invoices, shipment slips, and other billing issues were taken care of promptly
  • Develop and maintain positive relationships with suppliers to ensure timely delivery of parts and materials
  • Responded to customer requests for special orders or unusual items by researching available options.

WMS

Ryder
10.2018 - 07.2020
  • Provide general maintenance and system updates on WMS software, analyze problems, and monitor networks to ensure their availability to users
  • Optimize the warehouse management system to increase efficiency and reduce costs
  • Develop and implement regular training programs for employees on how to effectively use the Warehouse Management System to optimize productivity and minimize errors

Education

Associate in Science -

Mountain View College
09.2015

High School Diploma -

Duncanville High School
05.2012

Skills

  • Safety Compliance
  • Attention to Detail
  • Multitask
  • Customer Response
  • HIPAA Compliance
  • Technical sales
  • Policy Renewals
  • Insurance sales strategy

Timeline

Medical Courier Driver

Dropoff
03.2023 - Current

Customer Care & Sales Representative

Asurion
11.2021 - 02.2023

Parts Coordinator

Dematic
08.2020 - 10.2021

WMS

Ryder
10.2018 - 07.2020

Associate in Science -

Mountain View College

High School Diploma -

Duncanville High School

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Byron Bodden