Rochelle Heard
Jacksonville
Summary
Experienced with managing overdue account and resolving payment issues. Utilizes negotiation skills and customer relations to achieve successful payments. Knowledge of industry regulations and techniques to ensure compliance and effectiveness.
Overview
13
13
years of professional experience
Work History
Collections Representative
Citibank
03.2020 - Current
- Negotiate payments
- Carefully manage updating accounts
- Updating accounts correctly
- Transferring customers to the correct department
Licensed Debt Collector
NCB Management Inc
01.2018 - 03.2020
- Greet debtors in professional manner
- Successfully negotiate payments and settlements
- Carefully plan course of action via repayment programs to recover outstanding payments
- Diligently contact debtors to inquire about their payment status
- Carefully manage and update account status and database regularly to ensure information is entered accurately
Customer Service Associate
Wal-Mart
02.2016 - 01.2018
- Greeted customers in a friendly, professional manner
- Ensured that I stayed up to date with policies, services, and new products to better assist customers
- Ensured that sales floor was stocked, organized, and free of clutter
- Educated customers about new promotional activities and discounts that could benefit them
- Cross trained and served in other departments and needed and/or requested
Payment Processor
Advantage Cable Services
12.2011 - 03.2013
- Greeted clients and successfully assisted them with complex inquiries
- Educated clients about our payment servicing and ensured they understood it before proceeding
- Updated new and existing client information to ensure our files accurate
Education
High School Diploma -
Florida State
11.2008
Skills
- Goal & Detail Oriented
- Personable
- Problem Solution Expert
- Team Player
- Accounts Receivable
- Cold Calling
- Computer Skills
- Account Management
- Sales
- Negotiation
- Salesforce
- Data entry
- Recording data
- Debt negotiation
- Financial counseling
- Multi-line phone systems
Timeline
Collections Representative
Citibank
03.2020 - Current
Licensed Debt Collector
NCB Management Inc
01.2018 - 03.2020
Customer Service Associate
Wal-Mart
02.2016 - 01.2018
Payment Processor
Advantage Cable Services
12.2011 - 03.2013
High School Diploma -
Florida State
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