Byron Guillermo Gudiel Oliva
Boynton Beach,Florida
Summary
Accomplished Senior Transition-Project Coordinator with a proven track record at XEROX, managing multi-million-dollar Managed Print Services projects and leading diverse teams. Expert in project management and Lean Six Sigma methodologies, I excel in strategic planning and efficient problem-solving, ensuring projects exceed objectives within budget and time constraints.
Overview
14
14
years of professional experience
Work History
Marketing Project Coordinator
A&G Marketing by Proforma
Lake Mary, FL
07.2024 - 03.2025
- Assisted in the creation of press releases and managed media inquiries.
- Collaborated with other departments to coordinate strategic marketing activities.
- Responded promptly to inquiries regarding current or upcoming projects from external stakeholders.
Senior Transition-Project Coordinator
XEROX
Rochester, NY
04.2016 - 08.2024
- Company Overview: Xerox is a global leader in document management technology and services
- Developed and executed Project Plans and implementation schedules, including client approval of site designs and installation of devices at multiple locations across USA, Latin America and The Caribbean
- Managed implementation of Managed Print Services (MPS) for multi-million-dollar contracts (+ $20M total contract life)
- Managed team of 10+ U.S and Guatemalan resources for US
- Coordinate with the implementation manager and monitor all phases of projects and maintain all project objectives within the required timeframe and budget requirements
- Xerox is a global leader in document management technology and services
Remote Systems Analyst
XEROX
Rochester, NY
04.2015 - 04.2016
- Company Overview: Xerox is a global leader in document management technology and services
- Designed and implements system requirements for customers and analyzes existing systems
- Installed and maintained mainframe, midrange, or NT operating systems and related software to ensure stable performance
- Planned computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines, and protection
- Developed, tested, installed, and modified computer software for operating systems, compilers, utilities, multiprogramming, and telecommunications systems
- Xerox is a global leader in document management technology and services
Remote Network Specialist
GUEST TEK INTERACTIVE ENTERTAINMENT LTD.
CALGARY, AB
01.2012 - 02.2015
- Company Overview: GuestTek is a leading provider of technology solutions for the hospitality industry
- Provided Network and IT support for more than 50,000 hotels around the world
- Maintained all telecommunication tools and accessories such as servers and switches
- Provided support to all networking accessories in different workstations
- Monitored systems to oversee firewall and other network related improvement processes
- Assisted in setting up a phone base and configuration of various networks
- Maintained inventory of IT property and assets
- GuestTek is a leading provider of technology solutions for the hospitality industry
Customer Retentions Specialist
TELUS INTERNATIONAL
GUATEMALA CITY, GUATEMALA
01.2011 - 01.2012
- Company Overview: TELUS International is a global provider of customer experience and digital transformation services
- High-level customer service
- Retention of possible leavers customers
- Resolution to complaints on social media
- Ticket resolution with BBB in Canada
- TELUS International is a global provider of customer experience and digital transformation services
Education
Bachelor of Business Administration -
UNIVERSIDAD SAN CARLOS DE GUATEMALA
GUATEMALA CITY, GUATEMALAHigh School Diploma - Specialized in Marketing
COLEGIO DE INFORMATICA IMBPC
GUATEMALA CITY, GUATEMALASkills
- Project Management Institute - 40 hours of training required for Project Management certification
- The Lean Six Sigma Institute: Green Belt Certification 2022
- Xerox - Transition and Transformation Management Process - 2024
Languages
- English
- Spanish
Work References
- Bernie Janita, Service Delivery Manager, P. 614-671-9923
- Carolyn Klein, Transition Manager, P. 281-460-2957
- Maynor Balcarcel, Transition Coordinator Manager
Timeline
Marketing Project Coordinator
A&G Marketing by Proforma
07.2024 - 03.2025
Senior Transition-Project Coordinator
XEROX
04.2016 - 08.2024
Remote Systems Analyst
XEROX
04.2015 - 04.2016
Remote Network Specialist
GUEST TEK INTERACTIVE ENTERTAINMENT LTD.
01.2012 - 02.2015
Customer Retentions Specialist
TELUS INTERNATIONAL
01.2011 - 01.2012
Bachelor of Business Administration -
UNIVERSIDAD SAN CARLOS DE GUATEMALA
High School Diploma - Specialized in Marketing
COLEGIO DE INFORMATICA IMBPC
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