BYRON LEE
Colorado Springs,CO
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patrol Supervisor
Vigilant Tiger, Security
Colorado Springs, Colorado
10.2025 - Current
- Achieved enhanced security through consistent patrols and vigilant surveillance. Identified and addressed potential risks by monitoring camera systems. Strengthened safety protocols by inspecting all access points. Reacted effectively to alarm signals to safeguard property.
- Facilitated secure access for visitors and staff by effectively managing entry processes and credential verification.
- Mitigated risks associated with theft, vandalism, or trespassing by implementing effective incident response protocols. Strengthened security operations through timely and efficient emergency responses. Improved overall safety and security outcomes through strategic incident management.
- Coordinated with dispatch administration to convey information clearly and recorded incidents comprehensively.
- Facilitated seamless concierge services for building residents. Enhanced safety through effective crowd control measures. Achieved high client satisfaction by providing reliable executive protection.
- Completed necessary training and documentation to secure active guard card in Colorado, facilitating effective security operations.
- Completed rigorous training and assessment to secure Gold Level Certification in Defencify, ensuring compliance with industry standards.
Maintainance Tech
Olympia Company Historic Boon Tavern
Richmond, Kentucky
07.2020 - 10.2025
- HVAC Maintenance and electrical systems
- Plumbing and Mechanical repair
- Technical troubleshooting
- Computer and television repair and installation
- Operated and maintained technical equipment to ensure optimal performance and reliability.
- Diagnosed mechanical issues, implementing timely repairs to minimize downtime.
Cultivation Team Member
Alaska Cultivator
Fairbanks, Alaska
10.2019 - 03.2020
- Contributed to cross-functional projects, leveraging diverse skills to support company objectives.
- Achieved operational efficiency by effectively managing daily production tasks and departmental responsibilities. Created and sustained a harvest calendar that maximized departmental output and resource allocation.
- Executed maintenance and operation of cultivation machinery to support healthy plant growth.
- Developed comprehensive documentation of harvesting methods to enhance departmental consistency.
- Ensured accuracy of data entry for drive sheets, Biotrack, METRC, master harvest reports, and harvest batch reports.
- Developed and maintained structured communication protocols among grow, harvest, cure departments, and post-cultivation manager.
- Coordinated regular updates to inform staff of progress and milestones achieved during the harvest.
- Reviewed and verified product quality on a daily basis to uphold customer satisfaction.
- Monitored stock levels and organized inventory for cannabis products and supplies.
Manager Assistant
Mcdonalds
Fairbanks, Alaska
08.2019 - 03.2020
- Ensure top quality service provision via consistent supervision of team members
- Oversee activities in the kitchen to ensure top quality foods are prepared
- Train personnel for food service
- Oversee complete cleanliness and tidiness of the outlet
- Listen to clients in the event they have one complaint or the other regarding quality of service delivery
- Resolve quickly any complaint or issue related to food quality
- Manage cash registers professionally
- Welcome customers and also provide them with the menu
- Pack orders by the client and get such delivered as requested
- Prepare foods specifically requested by clients
- Make information available to customers regarding new items and up-sells.
Customer Service Agent Retention
At&t
Mesa, Arizona
01.2019 - 08.2019
- Executed plans to optimize customer interactions and drive sales performance in the store.
- Developed and maintained client relationships to drive sales of diverse products and services.
- Monitored market trends and adjusted approaches to ensure fulfillment of all sales objectives.
- Oversaw administrative functions of sales operations, including management of phone and accessory inventory. Facilitated customer payment processes to enhance transaction efficiency.
- Cultivated comprehensive knowledge of product accessories, pricing plans, promotions, and service features.
- Achieved high customer satisfaction by resolving service inquiries promptly. Enhanced customer experience through effective communication and support. Contributed to increased product awareness and service utilization among clients.
- Facilitated outstanding customer interactions to foster loyalty and retention.
- Developed and implemented targeted approaches to meet and exceed sales quotas.
Customer Service Agent/Coordinator
SiteLock
Scottsdale, Arizona
12.2017 - 01.2019
- Managed scheduling and logistics of service activities to optimize resource allocation and service delivery.
- Oversaw escalations, cancellations, and collections processes to enhance operational effectiveness. Coordinated with cross-functional teams to address customer issues and improve satisfaction. Developed strategies to optimize workflow and reduce processing times.
- Conducted regular assessments to maintain compliance with job-specific regulations.
- Executed detailed root analysis, focusing on pinpointing core problems.
- Adjusted on-call work hours as necessary to maintain operational efficiency and responsiveness.
- Monitored customer feedback and addressed concerns to ensure optimal satisfaction levels.
Customer Service Agent
Iqor
Tempe, Arizona
01.2017 - 11.2017
- Executed billing tasks, including invoice generation and payment tracking, to enhance revenue collection efficiency.
- Led initiatives to enhance customer engagement and drive sales growth. Oversaw training programs for new sales associates to improve performance. Developed strategies to optimize product placement and increase visibility.
- Achieved high customer satisfaction ratings through effective problem resolution and support. Enhanced service processes, leading to improved customer retention and loyalty. Cultivated a customer-centric culture within the team to drive service excellence.
- Managed ongoing account maintenance activities to support seamless operations and enhance user experience.
- Analyzed customer feedback and behavior to identify opportunities for increasing retention.
Customer Service Representatives
CenturyLink
Phoenix, Arizona
03.2015 - 01.2017
- Managed billing processes to ensure timely and accurate invoicing.
- Delivered outstanding service by anticipating customer needs and providing tailored solutions.
- Conducted comprehensive training for new hires to ensure understanding of company policies, procedures, and effective phone etiquette.
- Achieved significant sales increases through targeted customer outreach and relationship building. Drove team performance by implementing best practices in sales techniques. Cultivated a positive shopping experience that resulted in repeat business.
- Oversaw technical support operations, driving improvements in user satisfaction. Led initiatives to streamline support workflows, enhancing team productivity. Cultivated a collaborative environment to foster knowledge sharing among team members.
- Excelled in dynamic settings, effectively managing multiple tasks to ensure operational efficiency.
Call Center Representative
Concentrix
Phoenix, Arizona
12.2014 - 11.2015
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by streamlining communication processes. Fostered positive relationships with customers to drive repeat business.
- Evaluated service-related challenges and executed strategic solutions to enhance customer satisfaction.
- Administered product inventory and sales processes to enhance market presence.
- Processed a significant volume of inbound calls, providing timely assistance and resolving customer issues effectively.
- Performed regular account maintenance tasks, including updates and troubleshooting, to uphold service quality and reliability.
- Analyzed product issues and implemented resolution protocols to ensure timely and effective solutions.
Education
Business Management
South Mountain Community College
Phoenix, Arizona01-2013
High School Diploma - undefined
McClintock High School
Tempe, Arizona05-2010
Skills
- Strategic leadership
- Responsive to new challenges
- Thorough quality assurance
- Excellent communication skills
- Effective team contributor
- Cross-functional collaboration
- Analytical thinking skills
- Steadfast in commitments
- Customer engagement
- Meticulous attention to detail
- Delivers results in fast-paced environments
- Proficient in task management
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Presented with the All Ahead Award for spurring more than 60% growth for 16 consecutive months.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- Licensed Security Officer - [Nov-2025 to Current]
- TWIC [May-2026 to Current]
Languages
English
Native or Bilingual
Timeline
Patrol Supervisor
Vigilant Tiger, Security
10.2025 - Current
Maintainance Tech
Olympia Company Historic Boon Tavern
07.2020 - 10.2025
Cultivation Team Member
Alaska Cultivator
10.2019 - 03.2020
Manager Assistant
Mcdonalds
08.2019 - 03.2020
Customer Service Agent Retention
At&t
01.2019 - 08.2019
Customer Service Agent/Coordinator
SiteLock
12.2017 - 01.2019
Customer Service Agent
Iqor
01.2017 - 11.2017
Customer Service Representatives
CenturyLink
03.2015 - 01.2017
Call Center Representative
Concentrix
12.2014 - 11.2015
High School Diploma - undefined
McClintock High School
Business Management
South Mountain Community College