Byron Ordonez-Lopez
Hayward,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
24
24
years of professional experience
Work History
General Manager
McDonald's
Newark, CA
05.2020 - 07.2025
- Developed and implemented operational policies to enhance business performance.
- Resolved customer issues promptly to maintain high satisfaction levels in service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assistan Manager
McDonald's
Castro Valley, California
01.2006 - 04.2020
- Assisted in training new team members on operational procedures.
- Collaborated with team members to ensure efficient food preparation processes.
- Contributed to a positive work environment through effective teamwork and communication.
- Ensured compliance with Food safety and safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
Crew/ Maintenance
McDonald's
Castro Valley, California
04.2001 - 12.2005
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Conducted routine inspections of facilities to ensure safety and functionality.
- Responded promptly to emergency repair requests to minimize downtime.
- Ensured cleanliness and organization of maintenance areas and storage facilities.
Education
Colegio Evangelico Privado Mixto
GuatemalaSkills
- Operational policy development
- Budget management
- Inventory control
- Staff training coordination
- Customer issue resolution
- Business performance analysis
Accomplishments
- Hamburger University Certification 2021
- The global Ray Kroc Award 2024
- ServSafe Certification
Timeline
General Manager
McDonald's
05.2020 - 07.2025
Assistan Manager
McDonald's
01.2006 - 04.2020
Crew/ Maintenance
McDonald's
04.2001 - 12.2005
Colegio Evangelico Privado Mixto