Byron Paredes
Los Angeles,CA
Summary
Motivated Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities, and superior work ethic toward tackling any challenge. Ready to bring 4 years of experience and take on a challenging new role.
Overview
9
9
years of professional experience
Work History
Senior Customer Success Representative
Wellsfargo
10.2019 - Current
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Assisted in training new employees on deposit processing procedures, contributing to their successful integration into the team.
- Reduced processing errors through meticulous attention to detail and thorough verification of customer information.
- Managed a robust sales pipeline, prioritizing opportunities for maximum revenue generation and long-term success.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Assisted clients going over their small business deposit application and processed applications.
Sales Manager
Tmobile
10.2015 - 10.2019
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Skills
- Payment Processing
- Order Fulfillment
- Service Upselling
- Document Control
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Complaint resolution
- Microsoft Excel
- Paperwork Processing
- Computer Skills
- Regulatory Compliance
- Risk Assessment
- Customer Service
- Data Verification
- Team Leadership
- Risk Mitigation
- Attention to Detail
- Compliance, banking laws, and regulations
- Staff Scheduling
- Small Business banking
- Inventory Management
- Pipeline Management
- Document Management
- Operations Management
References
- Danielle Youngblood - (480) 955 3059
- Elisa Gomez - (480) 955 3086
- Jose Juarez - (626) 534 0418
- David gochez - (480) 955 3095
- Esthela Herrera - (480) 955 3058
Timeline
Senior Customer Success Representative
Wellsfargo
10.2019 - Current
Sales Manager
Tmobile
10.2015 - 10.2019