Byron Porter
Austin,TX
Summary
Professional architect specializing in blending technical acumen with interpersonal skills for impactful and scalable solutions. Proven ability to design and successfully manage projects that significantly contribute to revenue growth and business success. Strong focus on collaboration and adaptability, ensuring seamless integrations.
Overview
15
15
years of professional experience
Work History
Solutions Architect
Marin Software
02.2016 - 10.2024
- Onboarded and provided dedicated integration support for clients representing over 500K in annual revenue for the company.
- Collaborated with clients to develop solutions that addressed their business needs
- Worked with engineers and account teams to actualize technological solutions.
- Developed comprehensive documentation for technical specifications, project plans, and user guides for internal and external purposes.
Merchant Support
Actum Processing
10.2014 - 02.2016
- Assisted merchants integrate ACH payment software with their system via phone, email, and Skype support.
- Used SQL to generate ad-hoc reports for transaction summaries including: credits, debits, chargebacks, and returns.
- Used shell commands to review transaction logs to aid in disputes and troubleshooting.
- Developed rapport with client to instill confidence in the software and help prevent churn.
Customer Care Level 2
PeopleAdmin
11.2009 - 09.2014
- Responsible for maintaining the look and feel of customers’ websites, including static content updates, and RSS setups.
- Resolved escalated Level 1 support issues in a timely manner to meet SLA requirements.
- Worked with development and product management teams for prioritizing bug fixes.
- Improved efficiency and knowledge sharing within the support organization through documentation, JIRA views, and weekly office hours.
Education
Bachelor of Arts - Sociology
University of Texas At Austin
Austin, TXSkills
- Strong communication, documentation, and interpersonal skills
- Requirements Gathering
- Project Management
- Experience working with SQL, Python, and using APIs
Timeline
Solutions Architect
Marin Software
02.2016 - 10.2024
Merchant Support
Actum Processing
10.2014 - 02.2016
Customer Care Level 2
PeopleAdmin
11.2009 - 09.2014
Bachelor of Arts - Sociology
University of Texas At Austin
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