Microsoft Excel
Byron Preston
Human Resources
Collinsville,VA
Summary
Creative Operations Specialist & Team Leader skillful in executing effective operating rhythms and management systems structures. Analytical and organized professional comfortable working independently or as part of team. Talented at developing strategies, setting goals and training employees. First-class problem solver with excellent interpersonal skills.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Senior Collections Analyst
Parallon Business Solutions
Martinsville , VA
02.2015 - Current
- Identified and recommend process improvements that significantly reduce workloads or improve quality.
- Ensures group's processes and procedures are compliant.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Maintained current understanding of company standards and applicable legal requirements such as HIPPA and ASCA.
- Managed over 50 customer calls per day while exceeding quality metrics
Assistant General Manager
Platinum Hospitality Group
Martinsville, VA
06.2017 - 06.2021
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Increased sales by 15%
Inventory Control Team Lead
Ebay Enterprise
Ridgeway, VA
12.2012 - 04.2015
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Education
Bachelor of Science - Business Administration: Human Resources Management
Southern New Hampshire University
Manchester, NH 01.2019 - 11.2021
Associate of Applied Science - Computer Information Technology
Patrick Henry Community College
Martinsville, VA 08.2016 - 12.2018
High School Diploma -
Martinsville High School
Martinsville, VA 08.2002 - 06.2006
Skills
Team leadership expertise
Business operations knowledge
Strategic planning skill
Training and development background
Software
Microsoft Word
Microsoft Access
ATS
Timeline
Bachelor of Science - Business Administration: Human Resources Management
Southern New Hampshire University
01.2019 - 11.2021
Assistant General Manager
Platinum Hospitality Group
06.2017 - 06.2021
Associate of Applied Science - Computer Information Technology
Patrick Henry Community College
08.2016 - 12.2018
Senior Collections Analyst
Parallon Business Solutions
02.2015 - Current
Inventory Control Team Lead
Ebay Enterprise
12.2012 - 04.2015
High School Diploma -
Martinsville High School
08.2002 - 06.2006