Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell McBain Jr

Senior Collections Analyst
Plymouth,MI

Summary

Competent Accounts Receivable Analyst bringing 5 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Exceptional interpersonal and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Senior Collections Analyst

Intercom
2022.04 - Current

Senior Billing Operations Specialist

Intercom
2021.03 - 2022.04

Billing Operations Specialist

Intercom
2020.05 - 2021.03

Customer Support Specialist Level 2

Intercom
2018.08 - 2020.05

Customer Support Specialist

Intercom
2017.09 - 2018.08

Application Specialist

SAP Fieldglass
2016.09 - 2017.01

Specialist/Visuals Team

Apple
2010.09 - 2013.10

Education

Bachelor - Film Editing/Motion Graphics

Columbia College Chicago
Chicago, IL

Skills

  • Teamwork and Collaboration
  • Aging reports analysis
  • Account Collections
  • Accounting Procedures
  • Delinquent Accounts Monitoring
  • Credit Extension Negotiation
  • Terms Review and Enforcement
  • Coordinate Payment Plans

Timeline

Senior Collections Analyst

Intercom
2022.04 - Current

Senior Billing Operations Specialist

Intercom
2021.03 - 2022.04

Billing Operations Specialist

Intercom
2020.05 - 2021.03

Customer Support Specialist Level 2

Intercom
2018.08 - 2020.05

Customer Support Specialist

Intercom
2017.09 - 2018.08

Application Specialist

SAP Fieldglass
2016.09 - 2017.01

Specialist/Visuals Team

Apple
2010.09 - 2013.10

Bachelor - Film Editing/Motion Graphics

Columbia College Chicago
Russell McBain JrSenior Collections Analyst
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