Byron Washington
Hurst,Texas
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient Network Administrator offering more than 15 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
37
37
years of professional experience
Work History
Network Field Technician
Rapid Wire Communications
11.2018 - 03.2023
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up VOIP systems for in office communications and outside communications
- Performed network security design and integration duties.
- Provided faculty and staff with security software and network configuration support.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Desktop Support Technician
Verizon
03.2007 - 03.2009
- Troubleshoot and repair Windows based hardware and software
- Troubleshoot and repair PC’s and printers network connection
- Perform data backup and recovery
- Provide customer service
Desktop Support Technician
Integrated Dynamic Solutions
08.2006 - 03.2007
Business Owner
Byron C. Washington
02.2005 - 08.2006
- PC Repair and Diagnostics
- Copier repair and diagnostics
- Software and hardware upgrades
- Assembly of PC components.
Computer Technician
Image World
02.2004 - 02.2005
- PC Repair and Diagnostics
- Copier Sales
- Copier repair and diagnostics
- Software and hardware upgrades
- Assembly of PC components.
LAN Administrator
Nfocus Productions
01.2002 - 01.2004
- Installed and set up computers for network operations
- Maintained connectivity
- PC Repair and diagnostics
- Setup logon for new joins
- Assisted in design and implementation of company website
Assistant
Department of Veterans Affairs
06.2001 - 11.2001
- Diagnostics and fiber optics
- Installation of hardware components including CD-RW drives and other IDE devices
- Repair and replace hardware components including motherboards and CPU’s
- Memory upgrades
- Installation of software programs including operating systems, device drivers, application programs and diagnostics programs
- PC Repair
- Troubleshot office workstations up to and including software and hardware
- Made 10baseT network cable
- Setup and administered small network for new hires six week training session
- Maintained Hewlett Packard and Lexmark printers by changing the toner cartridge on both
- Assigned workstations to certain network printers
- Troubleshot printer problems up to and including changing drivers
- Assisted in the restoration of data on an exchange server
Field Service Technician
Ford Systems
01.1999 - 01.2001
- Installation of hardware components up to and including motherboards, IDE devices and memory
- Diagnostics and repair on PC’s hardware components
- Assembly of PC’s
- Memory upgrades
- Installation and configuration of Windows operating systems, including 95, 98, 2000 Pro and server
- Diagnostics and fiber optic cable
- Troubleshot software programs
- Implementation of network protocols for Windows 2000 Pro and Server
- Assisted in security procedures for Windows NT Server
IT Technician for Regiment, •Assistant
United States Navy Reserves
01.1992 - Current
- The Communication Officer
- LAN Administrator for the Regiment
- PC technician for the regiment
- In charge of installation and upgrade of all hardware and software for the entire regiment
- Memory upgrades
- Responsible for establishing physical connections during field exercise
- Responsible for maintaining network connections during field exercise
- Web master for the Regiment during exercise UFL in Pohang, Korea
Artilleryman
United States Marine Corps Camp
01.1987 - 01.1992
- Artilleryman in 3rd Bn 10th Marine Regiment
- Desert Storm Veteran
- One of the First Americans to enter the black sea after the Soviet wall fell
- Weapons instructor
Education
A+ Certified Professional - #COMP -
Kaplan University
Computer Networking
Computer Education Institute
Los Angeles, CA10.2001
Skills
- Leading Software Development Teams
- Hardware and Software Installation
- Customer Experience
- Computer Hardware Knowledge
- Knowledge Base
- Desktop Troubleshooting
- Installation and Configuration
- Network Wiring
- Office Installations
- Data Migration
- Configuring Interfaces
- Switches and Routers
- Network Development
Timeline
Network Field Technician
Rapid Wire Communications
11.2018 - 03.2023
Desktop Support Technician
Verizon
03.2007 - 03.2009
Desktop Support Technician
Integrated Dynamic Solutions
08.2006 - 03.2007
Business Owner
Byron C. Washington
02.2005 - 08.2006
Computer Technician
Image World
02.2004 - 02.2005
LAN Administrator
Nfocus Productions
01.2002 - 01.2004
Assistant
Department of Veterans Affairs
06.2001 - 11.2001
Field Service Technician
Ford Systems
01.1999 - 01.2001
IT Technician for Regiment, •Assistant
United States Navy Reserves
01.1992 - Current
Artilleryman
United States Marine Corps Camp
01.1987 - 01.1992
A+ Certified Professional - #COMP -
Kaplan University
Computer Networking
Computer Education Institute
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