Byron Watson
DeSoto,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager II
Westlake Financial Services
01.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly. Assisting approx 80-100 files per day.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Residential Coordinator
Community Options Inc
06.2004 - 01.2020
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Improved over 200+ residential safety by conducting regular inspections and coordinating necessary repairs.
- Streamlined administrative processes for more efficient management of lease agreements, rent collections, and resident inquiries.
- Increased occupancy rates with targeted marketing strategies and community outreach efforts.
Education
Certificate - Insurance
First Source Adjuster School
Dallas, TX10.2023
No Degree - Business
El Centro College
Dallas, TX06.1994
Skills
- Project Management
- Trend forecasting
- Brand Management
- Needs analysis
- Account Management
- Customer Service
- Account Servicing
Certification
- Licensed All Lines Adjuster - October 2023
Timeline
Account Manager II
Westlake Financial Services
01.2020 - Current
Residential Coordinator
Community Options Inc
06.2004 - 01.2020
Certificate - Insurance
First Source Adjuster School
No Degree - Business
El Centro College
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