Byron Windsor
Hamburg,NY
Summary
Dynamic professional with a proven track record at Laufer Keenan PLLC, excelling in legal assistance and customer engagement. Expert in leveraging legal software and CRM tools, coupled with exceptional negotiation and relationship-building skills. Achieved significant customer satisfaction improvements, demonstrating a strong ability to thrive in fast-paced environments and drive business development.
Overview
6
6
years of professional experience
Work History
Bank Paralegal/Legal Assistant
Laufer Keenan PLLC
Hamburg, NY
09.2024 - Current
- Utilized legal software and databases for case management and legal research.
- Balanced closing disclosures.
- Coordinate with the seller and buyer's attorneys.
- Review and collect up-to-date tax information.
- Schedule closings between brokers and lenders.
- Type the legal documents necessary for closings.
- Create check requests for all parties.
- Assemble closing packages.
- Organized client calendars, prepared mailings and handled high call volumes.
Sales Representative
Try-It Distributing Company
Lancaster, New York
04.2023 - Current
- Advised customers on different financing options
- Investigated and resolved reported customer issues for improved customer satisfaction
- Reported on sales transactions and expenses accurately
- Provided continued customer support after closing sales
- Exceeded sales objectives
- Remained up to date on current offerings and company processes
- Determined customers' needs based on sales calls and face-to-face meetings
- Responded quickly to customer concerns or requests within target timeframes
- Overcame objections with successful product demonstrations and persuasive communication skills
- Described product to customers to accurately explain details and care of merchandise
- Utilized CRM software to manage leads, contacts, and deals effectively
Server/Bartender
The Place
Buffalo, New York
08.2019 - 02.2024
- Maintain a clean and organized work environment
- Professionally handle high volumes of customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Responsible for cash handling and POS systems
- Manage inventory control
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Education
Software Development -
Course Careers
Remote12.2024
Bachelor of Science - Business Administration: Marketing Concentration
SUNY Buffalo State
Buffalo, NY12.2021
Computer Information Systems -
SUNY Buffalo State
Buffalo, NY01.2021
High School Diploma -
Kenmore East Senior High School
Tonawanda, NY06.2017
Skills
- Customer Service
- Effective Customer Upselling
- Workflow Coordination
- Team Player
- Relationship Building
- Conflict and Complaint Resolution
- Problem Solving
- Personable
- Reliable and Trustworthy
- Coachable
- Negotiation
- Microsoft Office Applications
- Time Management
- Business Development
- Strong Communication
- Organizational
- Consumer Analysis
- Sales Management
- Relationship Management
- Inside Sales
- HTML
- CSS
- JavaScript Knowledge
- Some Python
- Thrives in Fast-Paced Environments
Timeline
Bank Paralegal/Legal Assistant
Laufer Keenan PLLC
09.2024 - Current
Sales Representative
Try-It Distributing Company
04.2023 - Current
Server/Bartender
The Place
08.2019 - 02.2024
Software Development -
Course Careers
Bachelor of Science - Business Administration: Marketing Concentration
SUNY Buffalo State
Computer Information Systems -
SUNY Buffalo State
High School Diploma -
Kenmore East Senior High School
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