C Calhoun

• Oversaw the largest property contracted in the Denver area with a staff of 15 employees.
• Perform essential duties as a concierge, maintaining the NFC 5 diamond standards, insuring resident privacy Administered payroll, and company benefits Ensured compliance of all policies, practices, health and safety protocols of company and client(s) were distributed and adhered to while maintaining company and client relations.
• Arranged for transportation to and from airport, train station and events for visitors.

Key Achievements

• Moved from managing the largest property to working with property directors to maintain 8 properties
• Designed and implemented a new schedule format.
• Successfuly hired and trained an assistant director who later stepped into my position as Concierge Director for the property

• Oversee all departments in company with 4 managers, 2 assistant managers and 40 employees Worked directly with Owners to create policies, procedures, budgets, merchandise, marketing, operations, and facilities, as well as company performance and efficiency.
• Designed marketing and merchandise materials Responsible for Onboarding, Training, and Payroll.

• Plan, budget, oversee and document all aspects of the projects by the company’s top clients.
• Work closely with clients, and management to make sure that the scope and direction of each project is on schedule, as well as other departments for support tp oversee (and participate in) all installations for the executive clients projects, Arrange all travel for all employees participating on projects.
• Wrote government bids, managing all aspects of work after contracted
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

Key achievements

• Writing the bid for the company’s first won government contract.
• Expanding beyond specific work outlined in government contract with RTD(Regional Transit Division).

• Leading, directing and motivating the sales team in order to achieve the overall objectives and goals, revising and implementing the sales strategies plans, and commission tracking system.
• I was responsible for maintaining a schedule, student evaluations, safety of students, parents and general pool conditions.
• For 4 pools and 54 students across the denver area.
• Educated students on water safety and survival and water recreating, applying variety of instructional techniques, including hands-on curriculum, ages 6 months old to 15 years old.
• Monitored student progress through test administration and adapted learning plans to optimize progress.

• Oversaw and managed the overall provision of the Performance department, that consisted of 150 employees, 7 assistant managers and 2 managers.
• Worked directly with general manager to institute policies, programs, and create a employee handbook Responsible for recruiting, staffing, onboarding, training compliance with regulatory concerns regarding employees, employee onboarding, development, needs assessment, and training,, employee relations, compensation and benefits administration, employee safety, welfare, wellness, and health, employee services and counseling.

Key Achievements

• Created training procedures for new employees.
• Improved staffing from 45 employees to 150 and management positions from 3 to the 10 needed in 3 years with company growth.
• Improved employee retention.
• Implemented safety protocols.