Contesia Roston
Arlington,TX
Summary
An extremely responsible, hard worker, completely dedicated to my job, passionate. I am extremely productive and have an excellent communication style. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Certifications
21
21
years of professional experience
Work History
Dining Services Associate and Concierge
Town Village Independent Senior Living
03.2024 - Current
- Served meals promptly while following resident dietary instructions and portion standards.
- Delivered trays to resident rooms with accurate order verification and courteous communication.
- Sanitized carts, utensils, and service stations to maintain food safety compliance.
- Assisted residents during dining hours with attentive, respectful customer service.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Oversaw proper set-up of tables to accommodate large parties.
- Assisted in training new Dining Services Associates, sharing knowledge on best practices and company standards.
- Delivered personalized guest assistance, coordinating reservations, transportation, and local recommendations with discretion.
- Resolved guest concerns promptly, maintaining service standards and positive property reputation.
- Managed front desk communication between guests, housekeeping, bell desk, and valet teams.
- Maintained accurate guest records, notes, and service preferences within property systems.
- Trained new concierge staff, ensuring consistent high level of service across team.
CSR - Customer Service Representative
Liberty Mutual Insurance (through Foundever)
05.2023 - 12.2023
- Provided insurance services to clients as a licensed agent.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Assisted policy holders with policy changes, questions, and concerns, ensuring clarity and satisfaction.
- Handled customer inquiries and complaints in a timely manner.
- Assisting policy holders with changes, questions and/or concerns they may have regarding their policy.
- Consulted with customers to resolve service and billing issues.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
- Enhanced customer retention by presenting tailored discount options to meet individual needs.
Licensed Health Plan Advisor
Bloom Insurance Agency
08.2022 - 01.2023
- Handled inbound inquiries to assist individuals with health plan information
- Provided customer support for members to answer questions about their health plan benefits and coverage options.
- Conducted retention calls to understand customer needs and provide personalized support. to develop appropriate quotes based on risk information.
- Informed consumers about changes to their health plans to ensure understanding and compliance. of any changes to plans
- Informing consumers of any changes to plans
- Processed claims payments quickly and efficiently while maintaining accurate records.
- Served as a liaison between customers, insurance representatives, physicians' offices and hospitals when issues arose concerning patient care or coverage decisions.
- Collaborated with medical providers to ensure quality care was provided to members at an affordable cost.
Production Manager
Steak N Shake
10.2019 - 05.2022
- Maintained organized workspace for efficiency.
- Sense of Urgency and Accuracy
- Operating POS system
- Prepared ingredients for daily food production.
- Reviewed customer feedback forms to pinpoint specific quality and service improvement areas.
- Maintained cleanliness, organization, storage, and sanitation of food and beverage products to ensure consistent quality standards.
- End of day sales and data entry.
- Evaluated schedules, orders, and forecasts to optimize process planning and meet operational timetables.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
Manager
Taco Bell
02.2015 - 06.2019
- Assisted customers with concerns and ensured orders were accurate and timely.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Completed thorough closing and shift change functions to maintain operational standards each day.
- Performed cash counts and prepared bank deposits at the end of each shift.
- Conducted daily inventory checks to monitor stock levels and identify needs.
- Scheduled staff shifts, monitored attendance, and maintained payroll records to ensure efficient team operations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Team Leader/Supervisor
Whataburger llc
03.2010 - 08.2013
- Ensured efficient operations during each shift
- Also making sure my team was on top of their jobs satisfying customers.
- Created employee schedules to ensure proper staffing during shifts.
- Prepared meals according to recipes and safety standards in kitchen.
- Cooking
- Monitored team performance to maintain high customer satisfaction
Cashier
Wal-Mart
02.2009 - 09.2009
- Assisting customers with friendly, fast and accurate service.
- Oversaw staff performance to ensure quality service.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Engaged with customers to gather feedback and enhance operational efficiency.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Trained employees on cash drawer operations and customer service protocols to improve service delivery.
Telecommunications Technician
Novo 1
04.2008 - 01.2009
- Responded to customer care inquiries
- Assisted customers with questions or concerns regarding their accounts, ensuring clarity and satisfaction.
Dietary Aide
Dalworth Nursing and Rehabilitation
12.2005 - 04.2008
- Supported residents with daily activities to enhance their well-being.
- Served food and snacks according to planned menu and patients' dietary needs, ensuring adherence to dietary orders.
- Supported patients with special needs during meals, fostering a compassionate dining experience.
- Delivered meals to residents and patients in their rooms when requested.
- Delivered meals directly to residents and patients in their rooms, enhancing convenience and comfort during mealtime.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Education
High School Diploma -
Juan Seguin High School
Arlington, TXSkills
- Typing speed 42 wpm
- Kitchen Experience
- POS/Groves
- Production Management
- Inventory
- Payroll
- Scheduling
- Administration
- Training
- Microsoft Word
- Strong multitasking
- Multitasking
- Supervising
- Inbound and Outbound Calling/Call center operations
- Active Listening
- Call center operations
- Math
Certification
Property & Casualty License all 50 states, 05/01/23, 05/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dining Services Associate and Concierge
Town Village Independent Senior Living
03.2024 - Current
CSR - Customer Service Representative
Liberty Mutual Insurance (through Foundever)
05.2023 - 12.2023
Licensed Health Plan Advisor
Bloom Insurance Agency
08.2022 - 01.2023
Production Manager
Steak N Shake
10.2019 - 05.2022
Manager
Taco Bell
02.2015 - 06.2019
Team Leader/Supervisor
Whataburger llc
03.2010 - 08.2013
Cashier
Wal-Mart
02.2009 - 09.2009
Telecommunications Technician
Novo 1
04.2008 - 01.2009
Dietary Aide
Dalworth Nursing and Rehabilitation
12.2005 - 04.2008
High School Diploma -
Juan Seguin High School