C. Drue Morris
Ault,USA
Summary
Results-driven professional bringing a blend of strategic vision and hands-on leadership to an organization. Background includes hands on service of hardware and software, develop and manage field service engineers in west and mountain territories, timely and professional communication internally and customer facing, driving operational improvements, and spearheading initiatives that align with company goals. Foster team collaboration and organization while achieving targeted results.
Overview
20
20
years of professional experience
Work History
Field Service Engineer and Regional Manager
SOTAX
02.2015 - Current
- Company Overview: Provider of scientific solutions for the pharmaceutical industry. Remote position based in Colorado covering the Mountain and West Territories.
- Trusted field service engineer with customer facing responsibilities. Maintaining the service and calibration of equipment and software is the core responsibility.
- Established the development of Multi Vendor Services.
- Provided sales support for technical negotiations and product comparisons.
- Factory trained to calibrate, adjust and train internal and external users. Customer training provided for new equipment/software.
- Demonstrated strong customer-centric approach, anticipating needs and developing solutions to streamline the sales process.
- Provided front line service support to customers.
- Proactively identified and implemented process improvements to enhance efficiency and effectiveness in field service.
- Timely and professional communication within all levels of the organization.
- Conducted employee reviews and recruitment.
Aseptic Technican and Supervisor
Tolmar (previously Atrix, Inc.)
08.2005 - 02.2015
- Company Overview: Pharmaceutical company known for long-acting injectable formulations and commercialization. Worked alongside process development teams to develop new aseptic manufacturing processes.
- Operated and maintained autoclaves, depyrogenation ovens and lyophilizer equipment.
- Develop and manage microbiological environmental monitoring of manufacturing areas.
- Responsible for the development and delivery of employee training programs for new recruitments to support gowning processes to limit product microbial exposure.
- Coordinate waste disposal processes in compliance with regulations.
- Perform audit tours of facilities and ensure proper vendor qualification.
- Design and author Standard Operating Procedures (SOPs) for new and current departments.
- Conduct root cause analysis and ensure compliance.
- Performed product batch record review for QA prior to release.
Education
EMT Certificate -
Wichita State
01.2002
Diploma -
Andale High School
06.2001
Skills
- Effective Hands-on Problem Solver
- Management in Technical Services
- Customer Support
- GMP Documentation
- IQ / OQ / PQ
- Empower, Chromeleon, OpenLab
- Microsoft Power Point, Excel, Word
- IFS, qdoc, WinSOTAX, OneDrive
Timeline
Field Service Engineer and Regional Manager
SOTAX
02.2015 - Current
Aseptic Technican and Supervisor
Tolmar (previously Atrix, Inc.)
08.2005 - 02.2015
EMT Certificate -
Wichita State
Diploma -
Andale High School
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