Cynthia Ferrara
Behavior Health Technician
Erwin,NC
Summary
Dynamic and caring Chaplain with multifaceted experience who strives to provide a high level of compassionate care to patients, family members and staff. I have worked in the mental health field for almost ten years in both psychiatric and community hospital settings. I am nearing the completion of a Master of Clinical Mental Health Counseling degree, and I believe that my varied experience and willingness to learn will be an asset to the company.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Experience Behavioral Health Technician
Duke University Hospital
Durham, NC
06.2020 - Current
- Used therapeutic communication skills to avoid power struggles, remained calm, and effectively handled crisis situations
- Supported facility’s patients through compassionate teaching and counseling
- Worked with psychiatry team and nursing staff to set and maintain appropriate limits on patient behavior
- Provided psychoeducation and teach coping skills to patients
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Chaplain Resident
Moore Regional Hospital
Pinehurst, NC
01.2019 - 04.2020
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Performed chapel services
- Led programs such as worship, study, fellowship and service opportunities.
- Delivered individualized approaches considering situational and population-specific needs.
- Counseled employees requesting emotional or spiritual support.
- Created and used spiritual assessments for crisis management, intervention, and bereavement.
- Participated in didactic sessions and education seminars.
Behavioral Health Technician
Sacred Heart Hospital
Allentown, PA
04.2010 - 07.2013
- Facilitated on-site activities, group counseling and outings for clients.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- As a member of the crisis response team, performed de-escalation, patient restraint, and monitoring.
- Provided annual staff training regarding restraint regulations, documentation, monitoring, and proper restraint application/removal
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Behavioral Health Technician
Hagadorn Psychiatric Hospital
Glen Gardner, NJ
02.2008 - 03.2010
- Facilitated on-site activities, group counseling and outings for clients.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- As a member of the crisis response team, performed de-escalation, restraint application and monitoring.
- Worked all 11 units to facilitate rapport building as per the Mandt System guidelines.
- Performed 1:1 and 2:1 monitoring on specialized units. For example, PICA and polydipsia unit.
Education
Master of Clinical Mental Health Counseling - Counseling
Campbell University
Buies Creek, NC 07.2018 - Current
Master of Divinity - Religion
Campbell University
Buies Creek, NC 01.2016 - 05.2019
Bachelors of Theology - Theology
DeSales University
Center Valley, PA 08.2012 - 05.2014
Bachelors of Philosophy - Philosophy
DeSales University
Center Valley, PA 01.2013 - 05.2014
Skills
Crisis interventionundefined
Timeline
Experience Behavioral Health Technician
Duke University Hospital
06.2020 - Current
Chaplain Resident
Moore Regional Hospital
01.2019 - 04.2020
Master of Clinical Mental Health Counseling - Counseling
Campbell University
07.2018 - Current
Master of Divinity - Religion
Campbell University
01.2016 - 05.2019
Bachelors of Philosophy - Philosophy
DeSales University
01.2013 - 05.2014
Bachelors of Theology - Theology
DeSales University
08.2012 - 05.2014
Behavioral Health Technician
Sacred Heart Hospital
04.2010 - 07.2013
Behavioral Health Technician
Hagadorn Psychiatric Hospital
02.2008 - 03.2010
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