C. LEE HILL, JR.
Pittsburgh,PA
Summary
Dependable, self-motivated, and looking to apply my experience to a customer/constituent service role. Motivated to keep customers happy and contribute to the company's success. Under duress, personable and professional. Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer/constituent service. Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to regulations and department guidelines. Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Committed to learning about customer/constituent's needs and concerns in order to provide the best service options. Committed to providing world-class customer/ constituent service while remaining professional.
Overview
2024
2024
years of professional experience
Work History
Administrative Assistant
Project Destiny Inc.
Pittsburgh, Pennsylvania
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Composed, edited and typed complex memos and reports with job-related software.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Administrative Assistant/Currency and Coin Processer
Robert Half Staffing /Project Destiny Inc./ Jewish Federation of Greater Pittsburgh/Garda World
Pittsburgh, PA
11.2021 - 08.2023
- Coordinated and scheduled meeting with multiply internal external constituents
- Serviced as a primary conduit of information processing for Afterschool Program
- Modeled a mastery of interpersonal communication skills
- Initiated & monitored processing of quarterly distributions in the amount of $800, 000.00 plus
- Modeled a high level of emotional intelligence along with patience and empathy with all interactions
- Processed for distribution over a million dollars of currency and coin a day to banks, clients and ATMs
Contact Center Representative II
UPMC Presbyterian
Pittsburgh, PA
08.2015 - 11.2021
- Solved individual patient need for appointments and finding answers and services for their individual needs
- Mastered interpersonal communication skills in providing solutions to patients without call escalation
- Served on the Employee Relations Committee and offered employee engagement with management
Customer Service Representative
Beacon Hill Staffing
Pittsburgh, PA
08.2014 - 08.2015
- Used a consultative sales approach to understand customer needs to make relevant recommendations
- Provided an intricate operational needs assessment and fulfillment of client service needs
- Coached clients in the use of various service tools for completion of service needs
Service Deli Clerk
Giant Eagle
Pittsburgh, PA
10.2013 - 12.2014
- Provided superior customer service in the fulfillment of orders
- Noted and rewarded multiple times for my level of positive and profitable engagement with customers
- Serviced as Chair of Service committee for the Store and saw a three to four percent point increase in customer satisfaction
Cleaning Service Technician
St Moritz Building Services
Pittsburgh
05.2013 - 10.2013
- Kept optimal supply levels in order to meet daily and special cleaning requirements
- Created and maintained clean and comfortable environments in office buildings by vacuuming, cleaning windows, and dusting
- Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures
Hardware Sales Associate
The Home Depot
Pittsburgh, PA
11.2011 - 08.2013
- Assisted numerous customers by answering questions, responding to inquiries, and handling phone requests in an average of 2 to 3 mins
- Explained technical information to non-technical people in plain English to help them understand their needs and what specific addressed their need
- Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions
Call Center Representative
PRC/Alorica
Colorado Springs, CO
11.2009 - 11.2011
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Used resourcefulness, professionalism, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information
- Increased customer satisfaction by 2 to 3% by quickly and accurately resolving problems
Contact Mentor Site Coordinator
NEED/AFRICAN AMERICAN MALE MENTORING INITIATIVE
Pittsburgh, PA
09.2009 - 05.2010
- Mentored at risk middle school age black males at select target schools
- Coached and shared information on how to achieve academic success
- Enabled middle school students to realize 1 to 2 grade point improvement and increase attendance rate
Independent Contractor & Substitute Teacher
GEO Foundation Charter School
Colorado Springs, CO
12.2008 - 01.2009
- Maintained a continuity of education for students within grades K to 12
- Coached and shared information on the college admission process
- Assisted with community engagement and fundraising efforts of the foundation
Customer Service Associate IV and Installation Sales Coordinator
LOWES CORPORATION
Indianapolis, IN
01.2005 - 12.2008
- Assisted numerous customers by answering questions, responding to inquiries, and handling phone requests in an average of 2 to 3 mins
- Explained technical information to non-technical people in plain English to help them understand their needs and what specific addressed their need
- Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions
Loan Executive
UNITED WAY OF CENTRAL INDIANA
Indianapolis, IN
08.2005 - 12.2005
- Raised over $5,000.00 plus for the Annual Community Campaign Drive
- Coached community leaders on relationship engagement and created strong lasting relationships
- Honed, developed and strengthened fundraising and community relationship skills
Administrative Assistant to Attorney General/Customer Service Specialist
OFFICE OF THE INDIANA ATTORNEY GENERAL
Indianapolis, IN
02.2001 - 03.2005
- Solved complex individual customer/constituent problems
- Showed skills at establishing sustainable collaborative working relationships
- Skilled at maintaining co
- Demonstrated mastery at managing details and retaining an understanding of bigger organizational goal
- Modeled an aptitude at developing and presenting a compelling presentation to a diversified audience
- Modeled an acumen at taking intricate ideas, quantitative and qualitative, and presenting them in a manner that establishes points of understanding
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ01.2006
Bachelor of Arts - Political Science and Speech
Wabash College
Crawfordsville, IN01.1994
Skills
- Training development aptitude
- Cheerful and energetic
- Data collection
- Professional telephone demeanor
- Dependable and reliable
- Courteous demeanor
- Strong communication skills
- Microsoft Office Suite
- Detail-oriented
- Savvy negotiator
- Coordination
- Computer proficiency
- Creative problem solving
- Superior communication skills
- Excellent multi-tasker
- Researcher
- Organizational strengths
- Critical thinking
- Executive management support
- Customer service
Additional Information
Steel City Stonewall Democrats, Board Member (Treasurer), 2021, Steel City Stonewall Democrats, President, 2022, UHIMWE, Bayard Rustin Festival Committee, 2019, 2020, 2021, Current, UPMC Employee Relations Committee, 2019 – 2020, Leatherman of Color, 2020, 2021 & 2022, Brave Heart United Inc., Board Member (Community Liaison), 2019 to 2021, Pittsburgh Human Right Campaign Initiative, Volunteer Leader, 2019 - 2020, PERSAD Visibility Committee, 2018 – 2021, Pittsburgh Black Pride, Board Member (Board Reorganization and Fundraising), 2018 - 2019, Toastmaster Dawn Patrol, Pittsburgh, Pennsylvania, 2015 – 2018, Need/African American Male Mentoring Initiative, Contracted Mentor Site Coordinator, 09/01/09 - 05/20, Urban Youth Action Inc., Volunteer Board Member, Wrote a FR Pla, Act 33/34 and FBI Clearance - current, Mental Health First Aid Certified, Red Cross First Aid CPR Certified, Microsoft Office – Word, Windows, Excel, Teams, & Power Point, Certify – Travel and Expense Report Management Software, Skilled with Zoom Meeting Coordination, Bayer Center for Nonprofit Management, United Way Central Indiana - Trusted Advisor Training, United Way Central Indiana - Leadership Development & Diversity Training, Outstanding Achievement in a Dale Carnegie Course Award, Dale Carnegie Course & Graduate Assistant (2X), Leadership Institute Campaign Development and Operations Seminar, COVID Fully Vaccinated with Boosters
Timeline
Administrative Assistant/Currency and Coin Processer
Robert Half Staffing /Project Destiny Inc./ Jewish Federation of Greater Pittsburgh/Garda World
11.2021 - 08.2023
Contact Center Representative II
UPMC Presbyterian
08.2015 - 11.2021
Customer Service Representative
Beacon Hill Staffing
08.2014 - 08.2015
Service Deli Clerk
Giant Eagle
10.2013 - 12.2014
Cleaning Service Technician
St Moritz Building Services
05.2013 - 10.2013
Hardware Sales Associate
The Home Depot
11.2011 - 08.2013
Call Center Representative
PRC/Alorica
11.2009 - 11.2011
Contact Mentor Site Coordinator
NEED/AFRICAN AMERICAN MALE MENTORING INITIATIVE
09.2009 - 05.2010
Independent Contractor & Substitute Teacher
GEO Foundation Charter School
12.2008 - 01.2009
Loan Executive
UNITED WAY OF CENTRAL INDIANA
08.2005 - 12.2005
Customer Service Associate IV and Installation Sales Coordinator
LOWES CORPORATION
01.2005 - 12.2008
Administrative Assistant to Attorney General/Customer Service Specialist
OFFICE OF THE INDIANA ATTORNEY GENERAL
02.2001 - 03.2005
Administrative Assistant
Project Destiny Inc.
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Political Science and Speech
Wabash College