Kwabena Osei
Wylie ,Tx
Summary
Current information systems security student, with a desire seek and maintain an entry-level network security position that offers professional challenges utilizing attained skills, and also looking for a hard working, passionate individual with excellent time management and problem-solving skills. Eager to put the skills attained to the test, garner experience and ready to help team fulfill company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer service
MARCOS PIZZA
2017.05 - 2017.12
- Standing for long hours
- Complaint resolution
- Attention to detail
- Communication skills
- Enthusiastic
- Teamwork
Enlisted Soldier
ARMY
2017.01 - 2019.10
- Developed a strong work ethic and commitment to organization
- Mastered advanced soldiering skills such as teamwork, discipline, training, communication, and first aid
- Learned to utilize the fundamentals of leadership, safety, and quality control
- Time management
- Conflict resolution
- Able to remain in a stationary state for a lengthy amount of time
- Worked in administrative section of dining facility
- Familiar with different Ms Office ( Word, Excell)
Runner
Footlocker Distribution Center
2019.08 - 2020.03
- Reviewed activities for production team to complete tasks on time.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
CSR
Advanced Call Technologies
2020.04 - 2021.01
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
RaceTrac
2021.02 - 2021.09
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
Warehouse Associate
Neiman Marcus
2021.11 - 2022.10
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated box or straight trucks and cargo vans.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
CSR
Radial
2022.10 - 2023.01
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
Education
Nutritionist/Culinary Specialist - Health And Wellness
U.S Army AIT
Fort Lee, VA06.2017
No Degree - Medical Coding
Medcerts
Manhattan, KS05.2019
Associate of Applied Science - Computer And Information Systems Security
Collin County Community College District
Plano, TX01.2025
Skills
- Time/Stress management
- Able to multitask on any multiple giving assignments and duties
- Diagnosis and Troubleshooting
- Interpersonal and Written Communication
- Situation Awareness
- Ability to adapt to different situations and settings
- Adept in desktop software and applications
- Excellent communication and listening
- Able to lead others through verbal communication
- Customer service
- Exceptional in both large/Small team work
- Critical Thinking and Analysis
- IP Addressing and Subnetting
- Data Connectivity
- Data Entry
- VPN Configurations
- Cisco Routers and Switches
- Microsoft Office 365
- CompTIA Network Certification
Certification
- Comptia Network+ - 3years
- Medcerts Medical Coder-2 years
Timeline
CSR
Radial
2022.10 - 2023.01
Warehouse Associate
Neiman Marcus
2021.11 - 2022.10
Cashier
RaceTrac
2021.02 - 2021.09
CSR
Advanced Call Technologies
2020.04 - 2021.01
Runner
Footlocker Distribution Center
2019.08 - 2020.03
Customer service
MARCOS PIZZA
2017.05 - 2017.12
Enlisted Soldier
ARMY
2017.01 - 2019.10
Nutritionist/Culinary Specialist - Health And Wellness
U.S Army AIT
No Degree - Medical Coding
Medcerts
Associate of Applied Science - Computer And Information Systems Security
Collin County Community College District