Results-driven business owner specializing in customer relations and automotive repair. Enhanced shop efficiency and client satisfaction, boosting referrals. Led teams and managed operations independently, upholding quality standards and safety protocols. Implemented inventory systems to optimize stock levels.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Owner
Madison County Small Engine and Automotive Repair
Madison, MS
02.2012 - 05.2025
Managed daily operations, ensuring efficient workflow and customer satisfaction.
Oversaw daily business functions to ensure smooth operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Developed service protocols to enhance overall shop efficiency.
Implemented inventory management systems, optimizing stock levels to support operational efficiency.
Developed quality control processes, maintaining high standards of repairs and enhancing customer satisfaction.
Trained staff on equipment maintenance and repair best practices, improving service reliability and reducing downtime.
Evaluated employee performance, providing feedback and coaching for improvement.
Owner/Operator
CPF Construction and Fencing
Madison, MS
06.2011 - 07.2012
Managed daily operations, ensuring project timelines and quality standards were consistently met.
Oversaw budgeting, procurement, and resource allocation, optimizing resource use for construction projects.
Led a team of skilled laborers, providing training and mentorship to develop and implement safety protocols to minimize workplace hazards.
Conducted site inspections to assess project progress and compliance with regulations.
Resolved customer issues promptly and efficiently, enhancing overall customer satisfaction.
Interacted professionally with customers regarding complaints and all necessary information to make educated decisions and address issues.