Carla Adams
Atlanta,GA
Summary
To obtain employment and succeed with a company where my strong organizational skills, ability to work well with people, & quality customer service experience can be utilized to improve customer satisfaction. Which will provide an opportunity of advancement as well. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Rep 1
Donnelly Communications
01.2015 - Current
- Responsible for assisting customers with inquiries regarding order placement, modifications, and cancellations.
- Handles 60 plus inbound calls daily.
- Responsible for call management duration: average call handle time is 8 minutes.
- Assist customers in completing applications online and over the phone.
Leasing Consultant
Elite Management Group, subsidary
01.2021 - 11.2022
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Leasing Manager
Crystal Property Mangement
02.2019 - 06.2020
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Negotiated favorable contract terms with vendors, reducing expenses for property management companies.
Manager
Goodrum Enterprise
01.2001 - 01.2014
- Provide customers with a threshold greeting.
- Responsible for training new hires.
- Handles money operate cash register.
- Inventory Management, stocking shelves, & cleaning.
- Assembly and production of food.
Education
Medical Assistant Diploma -
Everest Institute
Diploma -
West End Academy
Skills
- Key holder experience
- Report preparation
References
Available Upon Request
Timeline
Leasing Consultant
Elite Management Group, subsidary
01.2021 - 11.2022
Leasing Manager
Crystal Property Mangement
02.2019 - 06.2020
Customer Service Rep 1
Donnelly Communications
01.2015 - Current
Manager
Goodrum Enterprise
01.2001 - 01.2014
Medical Assistant Diploma -
Everest Institute
Diploma -
West End Academy