Beth DeMeere
Customer Service
Blue Island,IL
Summary
Organized and dedicated Customer Service Expert with proven track record of providing exceptional Administration skills in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Teacher
Penny Lane Schools
Oak Lawn, IL
10.2021 - Current
- Assist primary teacher with daily activities for preschool classroom (3 and 4 year old children)
- Set up and clean up meals, art projects and daily assignments
- Keep track and send Daily reports to parents with reminders, updates and photos of the day
- Making sure the children are learning in a safe clean environment
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
Assistant Studio Manager/Sales Associate
Orangetheory Fitness
Chicago, IL
12.2017 - 10.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Created policies and procedures for company and delivered company-wide training to employees.
- Supervised specialized staff teams, delegating technical engineers and assistants to handle various projects.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Lead Photographer and Territory Manager
Lil Angels
Chicago, IL
04.2014 - 05.2019
- North Chicago Territory
- Manage employees schedules, Schedule Photo shoots with schools in my territory
- Call perspective schools to set up appointments
- Edit photos, place orders through our online system
- Direct Sales to the clients to hit our quarterly quota
- Handle any positive or negative feedback from clients and resolve any issues if there are any
- Present a high quality product in a timely manner, for our hard working customers (parents)
- Because of my Confidence, Excellent customer service skills, work ethic and perfect timing, I was promoted from photographer assistant to Territory Manager/Lead photographer within 3 months of working for Lil Angels.
Membership Sales Representative
Fitness Formula Clubs
Chicago, IL
10.2009 - 04.2012
- Drove team revenue totals by bringing in top sales numbers.
- Prospected new sales leads from directories, referrals and partners.
- Demonstrated products and specific features at customer locations and special events.
- Exceeded sales goals, increased revenue and facilitated sales.
- Cold-called leads and closed large number of new sales over several months.
Education
Associate of Arts - Photography
Harrington College of Design
Chicago, IL 09.2009 - 04.2012
Bachelor's - Advertising
Michigan State University
East Lansing, MI 08.1998 - 06.2005
Skills
Microsoft office (25 years)Adobe Suite (10 years)
Customer Service
Complaint resolution
Report preparation
Account management
Key holder experience
Money handling abilities
Professional telephone demeanor
POS systems
Office administration
Spreadsheet management
Filing and data archiving
Sorting and labeling
Expense reporting
Scheduling
Mail distribution
Meeting arrangements
Administrative support
Timeline
Assistant Teacher
Penny Lane Schools
10.2021 - Current
Assistant Studio Manager/Sales Associate
Orangetheory Fitness
12.2017 - 10.2021
Lead Photographer and Territory Manager
Lil Angels
04.2014 - 05.2019
Membership Sales Representative
Fitness Formula Clubs
10.2009 - 04.2012
Associate of Arts - Photography
Harrington College of Design
09.2009 - 04.2012
Bachelor's - Advertising
Michigan State University
08.1998 - 06.2005