Tempestt Tarver
Germantown
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Early View Academy
08.2021 - Current
- Manage appropriate behavioral and professional skills in tuned with grade level assignments.
- Provides support and assistance to individual students or small groups to help them better understand the content and help them to complete assignments.
- Supervises students outside the classroom during lunchtime, field trips or recess.
- Developed lesson plans for the week, grade assignments and introduce new strategies.
- Add new portfolio services including brand identity for the school, create marketing for enrollment, and social media.
Credit Specialist (Work From Home)
Kohls Call Center
09.2019 - 09.2021
- Applies policy and procedure accurately while performing job duties with high degree of accuracy
- Applies available resources to satisfy customer needs
- Negotiates win-win resolutions on the first contact
- Take calls regarding credit applications
- Approve or deny credit applications, while I reorder new cards for customer
- Upgrade customers current account status
Patient Access Representative
Froedtert
03.2021 - 08.2021
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments and scheduling patient appointments and making reminder calls.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
Sales Representative
Spectrum
03.2019 - 03.2021
- Created customer appointments and scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts as well as explained products and benefits
- Confirmed payments, refunds, while resolving payment and order disputes
- Provided excellent technical support
Call Center Rep/Volume Recorder
JCP Call Center
09.2017 - 09.2019
- Handle and solve situations regarding lost products
- Comment to customer reviews on social media
- Assist customers with checking on shipping of previous orders
- Page customers or employees to designated destination
- Discuss Financial Planning dealing with retirement funds for 401k
- Spoke with representatives regarding employee’s health insurance and saving plans
Tech Support
Minacs Apple Center
01.2015 - 09.2017
- Answer phone calls associated with Apple products.
- Solve and troubleshoot issue regarding Apple products.
- Troubleshoot technical issues with software shutting down, guiding customers step by step to help fix issues.
- Screen sharing and Mirroring with customers to show them how to actively work apple products, while also cancelling and rescheduling appointments
Education
Bachelor's Degree - Education
University of Milwaukee
Milwaukee, WI05-2026
Associates Degree - ECE
Milwaukee Area Technical College
Milwaukee, WI01.2022
High School Diploma - undefined
Early View Academy of Excellence
Milwaukee, WI01.2013
Skills
- Communication
- Teamwork
- Problem-solving
- Time management
- Critical thinking
- Decision-making
- Multitasking
- Resourcefulness
- Tempestttarver@icloudcom
- Milwaukee, WI
- Microsoft Office
- Photoshop
- Google Drive Suite
- Forecasting
- Cross-assessment
- Analysis
- Market Research
- EXTRA
- Honor Roll Award
- Financial Planning
- Software Troubleshooting
- Active Directory
- Childcare
- Technical Support
- Teaching
- Computer Networking
- Microsoft Windows
- Microsoft Windows Server
- Shipping & receiving
- Packaging
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Case management
- Microsoft Office (7 years)
- English
- Experience with children
- Experience working with students
- Preschool experience
- Early childhood education
- Financial Literacy
Certification
- Childcare Certification
- August 2021 to Present
- Certification for Childcare
Timeline
Assistant Teacher
Early View Academy
08.2021 - Current
Patient Access Representative
Froedtert
03.2021 - 08.2021
Credit Specialist (Work From Home)
Kohls Call Center
09.2019 - 09.2021
Sales Representative
Spectrum
03.2019 - 03.2021
Call Center Rep/Volume Recorder
JCP Call Center
09.2017 - 09.2019
Tech Support
Minacs Apple Center
01.2015 - 09.2017
Associates Degree - ECE
Milwaukee Area Technical College
High School Diploma - undefined
Early View Academy of Excellence
Bachelor's Degree - Education
University of Milwaukee
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