Kenneth Smith

Assistant Manager

Sportsman’s Warehouse

Fresno, CA

06.2016 - 02.2022

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored security and handled incidents calmly.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.