Word
Kenneth Smith
Management
Fresno,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Sportsman’s Warehouse
Fresno, CA
06.2016 - 02.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
High School Diploma -
Yosemite High School
Oakhurst, CA 09.1986 - 06.1991
Automotive Engineering Technology
Universal Technical Institute of Arizona Inc
Phoenix, AZ 08.1991 - 11.1992
Inmate Custody Control And Rehabilitation
California Department of Corrections
Galt, CA 01.2003 - 05.2003
Skills
Recruiting and interviewing
Training
Negotiation
Business administration
Operations management
Staff supervision
Sales growth
Financial Management
Project Management
Strategic planning
Staff Management
Accomplishments
- Supervised team of 25 staff members.
- Achieved greater level of security by hiring a professional storage and disposal company. Effectively helping to purge consumers' personal information and store records.
Software
Excel
Retailnet
4473/DES
POS
Interests
Competition pistol shooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett
Timeline
Assistant Manager
Sportsman’s Warehouse
06.2016 - 02.2022
Inmate Custody Control And Rehabilitation
California Department of Corrections
01.2003 - 05.2003
Automotive Engineering Technology
Universal Technical Institute of Arizona Inc
08.1991 - 11.1992
High School Diploma -
Yosemite High School
09.1986 - 06.1991