Tracy Dean

Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.

● Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.

● Operates the center and manages employees and operations to the highest standard of ethics and integrity.

● Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.

● Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.

● Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.

● Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records

● Provides strategic direction and planning.

● Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.

● Accountable for ensuring the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.

● Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.

● Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.

● Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.

Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.

● Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.

● Operates the center and manages employees and operations to the highest standard of ethics and integrity.

● Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.

● Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.

● Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.

● Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records

● Provides strategic direction and planning.

● Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.

● Accountable for ensuring the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.

● Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.

● Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.

● Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.

• Led laboratory operations, ensuring compliance with regulatory standards and protocols.
• Streamlined workflows, increasing operational efficiency and reducing turnaround times.
• Coordinated inventory management, optimizing resource allocation for laboratory supplies.
• Oversaw equipment maintenance schedules, ensuring optimal functionality of laboratory instruments.
• Collaborated with cross-functional teams to support research initiatives and project goals.
• Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
• Kept laboratory in compliance with applicable guidelines and laws.
• Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
• Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
• Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
• Managed operational documents and produced reports detailing activities.

• Managed staffing and operational logistics for mobile blood collections, leading a remote team of 5 managers, 27 supervisors, and 200 line staff across Northern Ohio, Central Ohio, and Western Lake Erie regions.
• · Supervise staff providing mentoring, attentive listening, delegation of tasks, and discipline.
• · Lead projects that align with strategic priorities of the organization including new equipment/ software implementation, compliance initiatives and department restructure.
• Contributed to the creation of budgetary goals and the establishment of policies and best practices for departmental success.
• · Vet new hires, identify and implement interview questions/ techniques and determine suitability advancement of candidates.
• · Supervision in a unionized environment including work-stoppage and associated management needs.
• · Addressed and correct issues with staffing and equipment to secure successful operations.
• Leveraged Power BI and analytical reports to oversee budget management, staffing allocations, and key performance indicators.
• · Ensure protection of confidential information.
• Assisted with FDA inspections; supported resolution of deficiencies. Helped address and follow up on compliance issues.
• Analyzed failure patterns and implemented proactive measures to enhance operational reliability and product quality.
• · Internal safety liaison addressing immediate on and off-site concerns.
• · Create classroom and on-the-job training for multiple levels of staff catering the methods and delivery to ensure maximum participation and knowledge retention.
• · Successfully plan, organize and facilitate monthly staff meeting for 200 people.
• · Assess staff competency and performance.
• · Communicate regulated changes to all affected departments via presentation, training, and written communication.
• · Investigate and resolve customer concerns, recognize concerns that require risk management and higher priority.
• · Liaise and troubleshoot between on-site staff, sponsors, donors to ensure positive outcomes and continuing relationships.
• · Identify creative solutions to customer complaints and concerns that benefit both the client and the company.
• Engaged with cross-functional teams to guarantee comprehensive support for client satisfaction.

• Managed staffing and operational logistics for mobile blood collections, leading a remote team of 12 supervisors, and 70 line staff across Northern Ohio region.
• · Supervise staff providing mentoring, attentive listening, delegation of tasks, and discipline.
• Contributed to the creation of budgetary goals and the establishment of policies and best practices for departmental success.
• · Vet new hires, identify and implement interview questions/ techniques and determine suitability advancement of candidates.
• · Supervision in a unionized environment including work-stoppage and associated management needs.
• · Addressed and correct issues with staffing and equipment to secure successful operations.
• · Ensure protection of confidential information.
• Assisted with FDA inspections; supported resolution of deficiencies. Helped address and follow up on compliance issues.
• Analyzed failure patterns and implemented proactive measures to enhance operational reliability and product quality.
• · Internal safety liaison addressing immediate on and off-site concerns.
• · Create classroom and on-the-job training for multiple levels of staff catering the methods and delivery to ensure maximum participation and knowledge retention.
• · Successfully plan, organize and facilitate monthly staff meeting.
• · Assess staff competency and performance.
• · Communicate regulated changes to all affected departments via presentation, training, and written communication.
• · Investigate and resolve customer concerns, recognize concerns that require risk management and higher priority.
• · Liaise and troubleshoot between on-site staff, sponsors, donors to ensure positive outcomes and continuing relationships.
• · Identify creative solutions to customer complaints and concerns that benefit both the client and the company.
• Engaged with cross-functional teams to guarantee comprehensive support for client satisfaction.