Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA MCLEAN

Lowell,MA

Summary

Dedicated and passionate graduate working towards the goal of working within the business industry. Looking to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Financial Customer Associate

Fidelity
11.2021 - Current
  • Experience in both DC and DB
  • Quality POC role within team, reviewing/ creating pod sessions to analyze quality reviews including safeguards and defects, collaborated with team on how to improve call structure to align with STRIVE
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Advocated for customers and reported on observed areas for product or service improvement.

Customer Service

Mirabellas Bakery
02.2016 - 08.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Education

MBA -

Southern New Hampshire University
Hooksett, NH
06.2025

Bachelors of Applied Arts And Sciences - Architectural Engineering: Art/science/business

Merrimack College
North Andover, MA
05.2022

Skills

Responding to Difficult Customers

  • Understanding Customer Needs
  • Call Documentation
  • Leading and managing
  • Multitasking Strengths
  • Flexible & Adaptable
  • Issue Research
  • Educating Customers
  • Documentation and Reporting
  • Organizational Systems

Certification

  • Massachusetts Real estate License
  • Leading and managing
  • Emotional intelligence
  • Excel

Timeline

Financial Customer Associate

Fidelity
11.2021 - Current

Customer Service

Mirabellas Bakery
02.2016 - 08.2018

MBA -

Southern New Hampshire University

Bachelors of Applied Arts And Sciences - Architectural Engineering: Art/science/business

Merrimack College
JESSICA MCLEAN