JESSICA MCLEAN
Lowell,MA
Summary
Dedicated and passionate graduate working towards the goal of working within the business industry. Looking to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Customer Associate
Fidelity
11.2021 - Current
- Experience in both DC and DB
- Quality POC role within team, reviewing/ creating pod sessions to analyze quality reviews including safeguards and defects, collaborated with team on how to improve call structure to align with STRIVE
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Advocated for customers and reported on observed areas for product or service improvement.
Customer Service
Mirabellas Bakery
02.2016 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
MBA -
Southern New Hampshire University
Hooksett, NH06.2025
Bachelors of Applied Arts And Sciences - Architectural Engineering: Art/science/business
Merrimack College
North Andover, MA05.2022
Skills
Responding to Difficult Customers
- Understanding Customer Needs
- Call Documentation
- Leading and managing
- Multitasking Strengths
- Flexible & Adaptable
- Issue Research
- Educating Customers
- Documentation and Reporting
- Organizational Systems
Certification
- Massachusetts Real estate License
- Leading and managing
- Emotional intelligence
- Excel
Timeline
Financial Customer Associate
Fidelity
11.2021 - Current
Customer Service
Mirabellas Bakery
02.2016 - 08.2018
MBA -
Southern New Hampshire University
Bachelors of Applied Arts And Sciences - Architectural Engineering: Art/science/business
Merrimack College