Jennifer Copp-Stubler

• Determined areas for improvement and implemented processes to alleviate problems.
• Evaluated clients' needs and created plan of action to provide solutions.
• Monitored and managed staff performance to attain target metrics both individually and team unit.
• Streamlined ordering provider processes to cut downtime and optimize employee productivity.
• Exceeded customer requirements with accurate and deliverable solutions in 4 weeks.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Presented project scopes to employees and executives, proposing timelines, budgets and specifications for over 66 projects.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Managed roll out of new functionality to 200+ customers
• Created quality control metrics for new functionality

• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Worked closely with other departments to promote products and marketing campaigns.
• Presented healthcare imaging features to diverse audiences, applying consultative sales techniques to secure new contracts.
• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
• Maintained high levels of product knowledge and solutions
• Quoted prices, credit terms and other bid specifications.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Exceptional computer skills
• Developed and maintained strong working relationships with professionals within assigned territory.
• Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Built and maintained positive relationships with diverse stakeholders.
• Prepared and deliver customer sales quotes.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Prioritized tasks and projects to meet tight deadlines.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.