Meguan McCoy
Cypress,TX
Summary
Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Expertise in providing functional and technical knowledge for health and welfare client teams. Natural problem-solver, possessing strong cross-functional understanding of information technology and business processes.
Overview
20
20
years of professional experience
Work History
Senior Implementation Analyst
TELUS Health (formerly LifeWorks)
03.2020 - 08.2023
- Optimized software configurations for client-specific requirements, ensuring seamless integration with existing systems.
- Provided post-implementation support, troubleshooting issues and offering solutions to ensure continued client satisfaction.
- Conducted system analysis using client requirements and develop implementation strategies for seamless integration of new systems.
- Incorporated use of HP Application Lifecycle Management (ALM) in creating effective solutions to configuration defects which were submitted by the Quality Assurance team.
- Conducted thorough testing and validation procedures to verify system functionality and address technical issues promptly.
Senior Programmer Analyst
Alight Solutions
01.2010 - 06.2019
- Worked with and responded to multiple external client teams and 3rd party vendors on new solutions, project questions, and client requests.
- Resolved technical problems encountered during the development process and assisted junior programmers with programming tasks.
- Owns and understands client requirements and how they drive work activity in order to convert into detailed systems analysis.
- Reviews complex and critical client requirements, performs gap and/or impact analysis, and delegates data and systems analysis in preparation for configuration.
- Developed code to created excel reports, utilizing SQL and SAS to meet clients requirements.
Implementation Manager
Alight Solutions
01.2007 - 12.2009
- Managed the implementations of Fortune 500 companies and third-party vendors, ensuring that all requirements were met and deadlines were adhered to.
- Collaborated with cross-functional teams to ensure successful integration of client benefit requirements.
- Coached, developed, and encouraged junior technology team members.
- Prepared cost analysis as it related to the technology team for upcoming conversion projects.
Client Technology Analyst
Alight Solutions
01.2004 - 12.2006
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Provide first-level technical support for clients, troubleshooting and resolving data issues.
- Researched and identified solutions to resolve client inquiries in a timely manner.
- Analyzed daily defects and provided applicable resolutions.
- Created and reviewed analysis and test plan documents.
Education
Bachelor of Science - Computer Science, Information Systems
Jackson State University
Jackson, MSSkills
- Skilled in SAS Programming
- Defect Tracking
- Usability Testing
- Business Needs Analysis
- Complaint Resolution
- Report Generation
- Proficient in Excel
- Verifying Data Accuracy
- Database Queries
- Decision-Making
- Critical Thinking
- Teamwork and Collaboration
Timeline
Senior Implementation Analyst
TELUS Health (formerly LifeWorks)
03.2020 - 08.2023
Senior Programmer Analyst
Alight Solutions
01.2010 - 06.2019
Implementation Manager
Alight Solutions
01.2007 - 12.2009
Client Technology Analyst
Alight Solutions
01.2004 - 12.2006
Bachelor of Science - Computer Science, Information Systems
Jackson State University
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