Open To Work
Channing Bray
Norman
Summary
Results-driven Senior Implementation Analyst known for unparalleled productivity and efficiency in task completion. Specialize in system integration, workflow optimization, and project management to ensure seamless operations. Excel at problem-solving, communication, and adaptability, leveraging these soft skills to navigate complex projects successfully and foster collaborative team environments.
Overview
14
14
years of professional experience
Work History
Senior Implementation Analyst
FIS Global
Oklahoma City
03.2020 - Current
- Migrated large-scale system projects across internal networks for hundreds of banks, ensuring seamless integration, minimal downtime, and robust system performance.
- Analyze and optimize code for FIS platforms, including Vision Suite.
- Collaborate with cross-functional teams to design and implement software updates.
- Debug and resolve complex technical issues to ensure system reliability and performance.
- Contribute to system testing and validation to meet client specifications and project deadlines.
- Trained end-users on new systems and provided ongoing support post-implementation.
IT Business Analyst II
Catch21 Inc.
Oklahoma City
02.2019 - 03.2020
- Created and maintained project schedules to ensure timely delivery of IT initiatives.
- Participated in conversion, planning, and change control meetings to align project goals.
- Developed and executed test plans to validate system functionality and performance.
- Identified opportunities for process and system improvements to enhance efficiency.
- Provided second-level support for all business applications, resolving complex issues.
- Served as system owner for Item Processing software (VisionIP, xVision, Direct Suite, VisionArchive).
Implementation Conversion Analyst II
FIS Global
Oklahoma City
03.2018 - 02.2019
- Served as subject matter expert for FIS software, guiding clients through complex implementations.
- Led large-scale implementation projects, ensuring successful deployment of FIS solutions.
- Managed all VisionArchive implementations, overseeing configuration and testing.
- Trained new hires on FIS software, enhancing team competency and project efficiency.
Implementation Conversion Analyst I
FIS Global
Oklahoma City
02.2015 - 03.2018
- Delivered IT hardware and support services to clients, ensuring seamless integration.
- Implemented and upgraded FIS software solutions (Vision Suite, ImageCentre).
- Served as an on-site resource during conversion processes.
- Validated conversion processes through rigorous testing environments.
- Trained clients on navigation and use of new software.
Product Support Representative I
FIS Global
Oklahoma City
09.2013 - 02.2015
- Provided technical support for company clients, addressing hardware and software issues.
- Documented customer concerns and articulated solutions for technical inquiries.
- Troubleshot issues with electronic and mechanical equipment.
Point of Sale (POS) Help Desk Technician
Loves Travel Stops
Oklahoma City
02.2013 - 09.2013
- Supported stores in troubleshooting hardware and software issues.
- Developed incident reports and identified emerging trends for management.
- Utilized diagnostic tools to resolve system issues efficiently.
- Provided courteous and timely resolutions via telephone and email.
Professional Technician
City of Oklahoma City, Public Works Division
Oklahoma City
06.2012 - 02.2013
- Managed GIS data collection for public works infrastructure.
- Provided department-wide computer management and software support.
- Troubleshot hardware issues and performed operating system upgrades.
- Installed video surveillance and SCADA system upgrades for river dams.
- Developed training manuals for internal applications and devices.
- Assisted users with daily tasks, including email and network share mapping.
Education
Microsoft Technology Associate -
Moore/Norman Technology Center
Norman, OKNetwork+ Certification -
Moore/Norman Technology Center
Norman, OKA+ Certification -
Moore/Norman Technology Center
Norman, OKAssociate of Arts - General Studies
Oklahoma City Community College
Oklahoma City, OKSkills
- Microsoft SQL
- Change management
- Cisco Agent Desktop
- Oracle
- Active Directory
- Stakeholder relations
- Microsoft Suite
- Microsoft Server
- Operating Systems
- System integration
- FIS software
- Customer support
- Software implementation
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$115000/yr - $200000/yrTimeline
Senior Implementation Analyst
FIS Global
03.2020 - Current
IT Business Analyst II
Catch21 Inc.
02.2019 - 03.2020
Implementation Conversion Analyst II
FIS Global
03.2018 - 02.2019
Implementation Conversion Analyst I
FIS Global
02.2015 - 03.2018
Product Support Representative I
FIS Global
09.2013 - 02.2015
Point of Sale (POS) Help Desk Technician
Loves Travel Stops
02.2013 - 09.2013
Professional Technician
City of Oklahoma City, Public Works Division
06.2012 - 02.2013
Microsoft Technology Associate -
Moore/Norman Technology Center
Network+ Certification -
Moore/Norman Technology Center
A+ Certification -
Moore/Norman Technology Center
Associate of Arts - General Studies
Oklahoma City Community College