Summary
Overview
Work History
Education
Skills
Timeline
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Stephen McIntyre

Buda,TX

Summary

Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

25
25
years of professional experience

Work History

Senior Implementation Analyst

Kantar
08.2015 - Current
  • Ensure 99.9% uptime of production UNICOM Intelligence data collection platform as part of 24/7 on call rotation.
  • Automated server deployment processes reducing cluster build times from over 8 hours to under 10 minutes.
  • Coordinate yearly 3rd party penetration testing, communicate and present findings to management and ensure vulnerabilities are resolved according to accepted timelines
  • Developed and maintained comprehensive project documentation, enhancing communication between stakeholders and team members.
  • Provide training as needed for Support team members to improve cross team collaboration
  • Developed and implemented security standards for web facing applications according to industry standards

Application Support Specialist

Kantar
06.2009 - 08.2015
  • Enhanced application functionality by diagnosing and resolving software issues.
  • Streamlined troubleshooting processes, reducing application downtime by 50%
  • Developed comprehensive user guides and training materials to facilitate onboarding of new frontline support team. Travelled to India to lead training sessions for support team members.
  • Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.
  • Mentored junior team members, contributing to their professional growth and overall team success.
  • Managed multiple high-priority projects simultaneously while maintaining a strong attention to detail and meeting strict deadlines

System Manager

Millward Brown
03.2004 - 06.2009
  • Enhanced system performance by implementing effective network configurations and server optimization.
  • Developed system for custom database size reduction, enabling UNICOM projects to maintain data for longer periods of time.
  • Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Responded to incidents quickly, troubleshot problems and corrected faults.

Survey Programmer

Millward Brown
08.1999 - 03.2004
  • Enhanced survey quality by meticulously designing and programming questionnaires for diverse research projects.
  • Collaborated with researchers to understand project objectives, ensuring accurate translation into survey design and programming.
  • Pioneered first common study templates for Millward Brown, reducing study programming time by 20%
  • Analyzed survey data for inconsistencies and errors, promptly addressing issues to maintain data integrity.
  • Trained junior programmers on best practices in survey programming, empowering them to contribute effectively to team projects.
  • Utilized UNICOM Intelligence Software content.

Education

No Degree - Management Information Systems

Southwest Texas State University
San Marcos, TX

Skills

  • User Acceptance Testing
  • Data Migration
  • SQL Knowledge
  • Software Implementation
  • Project Management
  • System Integration
  • ITIL Framework
  • Cross-functional Collaboration
  • Process Improvement
  • Problem Solving
  • Change Management
  • Hardware and Software Configuration
  • Test Implementation

Timeline

Senior Implementation Analyst

Kantar
08.2015 - Current

Application Support Specialist

Kantar
06.2009 - 08.2015

System Manager

Millward Brown
03.2004 - 06.2009

Survey Programmer

Millward Brown
08.1999 - 03.2004

No Degree - Management Information Systems

Southwest Texas State University

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Stephen McIntyre