Judy McAndrews

Updated and maintained PPP and Business loan files utilizing attention todetail to ensure proper maintenance and organization of credit union records as directed.

• Handled any conditions sent from underwriting departments.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Set up and completed loan submission packages.
• Received on-going, comprehensive training on home loan products and mortgage process.
• Processed mortgage loan applications accurately and successfully for over 5 years.
• Consulted with outside vendors to identify and resolve loan closing issues.

• Handled any conditions sent from underwriting departments.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Set up and completed loan submission packages.

• Prepared business loan documents accurately and efficiently to meet closing deadlines
• Completed boarding and funding of business loans once documents have been signed

• Handled any conditions sent from underwriting departments.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Analyzed borrower credit reports and income statements to verify accuracy.
• Set up and completed loan submission packages.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.