TATRIANA CAMPBELL

• Identify member financial needs and recommend appropriate products and services.
• Generated referrals and contributed to branch growth through cross-selling initiatives, strengthening client relationships.
• Conducted outbound member outreach to update account information and promote lending and deposit products, driving engagement.
• Resolve complex member concerns while delivering exceptional service and strengthening member relationships.
• Assisted members with consumer banking needs, account maintenance, and loan inquiries, enhancing member satisfaction.
• Maintain knowledge of credit union products, procedures, and regulatory requirements.

• Assisted customers with comprehensive banking services, including opening and closing accounts, processing deposits and withdrawals.

• Top-performing teller in the region at PNC, ranking #1 for referrals and sales goals, including checking accounts, credit cards, and loan applications.

• Delivered exceptional customer service through strong interpersonal and communication skills

• Educated customers on strategies to lower loan interest rates, enhancing financial literacy and customer satisfaction

• Ensured accuracy and compliance in all transactions and records through meticulous attention to detail, safeguarding customer trust

• Utilized Microsoft Excel to organize, track, and report financial data

• Coordinated administrative duties, including scheduling appointments and organizing client files, to streamline branch operations and improve service delivery

• Negotiated payment arrangements, facilitating resolution of outstanding balances for consumers and improving recovery rates.
• Managed delinquent accounts, ensuring compliance with collection regulations and company policies to mitigate risk.
• Consistently met productivity and performance goals in a high-volume call environment.
• Maintained detailed records and prepared portfolio performance reports, enhancing tracking of collection progress and strategy effectiveness.
• Researched account histories and documented collection activities with accuracy.