Mallory Goates
Russellville,Arkansas
Summary
Results-driven banking professional with expertise in consumer lending and member relationship management. Successfully guided members through the lending process by identifying financial needs and recommending tailored solutions, enhancing overall member satisfaction.
Overview
9
9
years of professional experience
Work History
Financial Service Representative II / Loan Officer
Arkansas Federal Credit Union
Russellville, Arkansas
02.2025 - Current
- Originate and assist with consumer loan applications while guiding members through the lending process.
- Served members with diverse financial needs, including account services, consumer lending, and tailored financial solutions.
- Educated members on credit union products, digital banking tools, deposit products, and lending options to empower informed financial decisions. on credit union products, digital banking tools, deposit products, and lending options.
- Conduct discovery conversations to identify member needs and recommend appropriate products and services.
- Built and maintained strong member relationships through personalized service and proactive follow-up, enhancing member satisfaction.
- Open and service new accounts while ensuring accuracy, compliance, and a positive member experience.
- Originally hired as a Senior Teller and promoted to Financial Service Representative II within one month.
Consumer Banking Relationship Specialist / Teller
Bank OZK
Russellville, Arkansas
07.2023 - 02.2025
- Progressed from Teller to Consumer Banking Relationship Specialist based on performance and ability to build customer relationships.
- Facilitated account opening, maintenance, and transactions while addressing customers' financial-service needs.
- Recommended tailored banking products and services based on customer needs and financial goals.
- Guided customers through consumer lending activities and streamlined the application process.
- Maintained accuracy and compliance while handling sensitive financial information and transactions.
Funds Transfer Specialist / Teller II
Centennial Bank
Conway, Arkansas
01.2020 - 04.2023
- Facilitated funds transfers and specialized banking transactions, providing timely support to meet customer needs.
- Processed daily banking transactions, ensuring accuracy and attention to detail to enhance customer satisfaction.
- Assisted customers with account questions, transactions, and general banking needs.
- Balanced cash and ensured compliance with banking policies and procedures, safeguarding financial integrity.
Teller I
First State Bank
Russellville, Arkansas
09.2017 - 08.2019
- Processed deposits, withdrawals, payments, transfers, and other routine banking transactions.
- Delivered friendly, professional customer service to enhance customer experience.
- Guided customers through account inquiries and identified suitable banking solutions.
- Ensured accurate cash balances while adhering to established operational procedures for efficiency.
Education
Bachelor of Business Administration -
Arkansas State University
12-2025
Associate of Arts -
University of Arkansas Community College At Morrilton
Morrilton, AR01-2021
Skills
- Consumer Lending
- Loan processing
- Consumer loan origination
- Financial Needs Discovery
- Cross-Selling Techniques
- Product solutions
- Banking compliance
- Customer relationship management
- Customer support
- Customer Service & Communication
- Schedule management
- Conflict Resolution
Licenses
NMLS Licensed
Timeline
Financial Service Representative II / Loan Officer
Arkansas Federal Credit Union
02.2025 - Current
Consumer Banking Relationship Specialist / Teller
Bank OZK
07.2023 - 02.2025
Funds Transfer Specialist / Teller II
Centennial Bank
01.2020 - 04.2023
Teller I
First State Bank
09.2017 - 08.2019
Bachelor of Business Administration -
Arkansas State University
Associate of Arts -
University of Arkansas Community College At Morrilton