Summary
Overview
Work History
Education
Skills
Special Qualifications
Timeline
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Karina Guadalupe Vega

Tustin,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Consumer Loan Service Delivery Representative II

SchoolsFirst Federal Credit Union
04.2022 - Current
  • Delivered world-class service to members by efficiently handling consumer lending transactions via phone, including loan applications, funding personal loans, credit cards, and processing DMV-related tasks.
  • Collaborated closely with cross-functional teams to enhance overall service quality and consistency.
  • Demonstrated knowledge of consumer lending products, services, and ancillary offerings.
  • Complied with regulatory requirements, including BSA regulations and other training.
  • Trained new Service Delivery Representatives, contributing to an improved workforce competency level.

Call Center Representative

American Career College and West Coast University
07.2016 - 11.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Performed data entry for all inbound inquiry calls (name, address, email, phone number, consents for texting and auto dials) and warm transferred the call to an Admissions team member based on program of interest and school brand
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Student Intern

Environmental Protection Agency (EPA)
01.2021 - 04.2021
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
  • Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.

Education

Bachelor of Science - Environmental Science and Management (Planning and Policy)

Cal Poly Humboldt
Arcata, CA

Associate of Arts - Social and Behavioral Sciences

Irvine Valley College
Irvine, CA

Skills

  • Bilingual in English and Spanish
  • Proficient in Microsoft Word and Powerpoint
  • Basic Excel
  • Remote and Digital Communication Tools
  • Consumer Lending
  • Teamwork and Collaboration
  • Product Knowledge and Regulatory Compliance
  • Loan Processing

Special Qualifications

  • Consumer Lending
  • Loan Processing & Funding
  • Member Service & Support
  • Training & Mentorship
  • De-escalation & Conflict Resolution
  • Regulatory Compliance

Timeline

Consumer Loan Service Delivery Representative II

SchoolsFirst Federal Credit Union
04.2022 - Current

Student Intern

Environmental Protection Agency (EPA)
01.2021 - 04.2021

Call Center Representative

American Career College and West Coast University
07.2016 - 11.2021

Associate of Arts - Social and Behavioral Sciences

Irvine Valley College

Bachelor of Science - Environmental Science and Management (Planning and Policy)

Cal Poly Humboldt

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Karina Guadalupe Vega