Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aldo Garcia

Anaheim

Summary

Professional in finance with strong background in loan processing and customer service. Skilled in managing loan applications, maintaining accurate records, and ensuring compliance with regulations. Effective team collaborator focused on delivering results and adapting to changing needs. Known for reliability, strong communication skills, and customer-centric approach.

Overview

6
6
years of professional experience

Work History

Consumer Loan Servicing Representative II

SchoolsFirst FCU
01.2022 - Current
  • Responsible for providing direct assistance to Members, team members and third parties regarding complex inquiries, research, and solutions pertaining to Member loans post funding
  • Conducted maintenance of loan files such as payoff request, corrections, reamortizations of loans, skip payments, and file maintenance on teammember consumer loans
  • Evaluated insurance settlements, processed insurance proceeds and completed letters of guarantee

Customer Service Representative

American Honda Finance Corporation
12.2020 - 01.2022
  • Assist customers with general account inquiries ranging from car payments/payoffs, total loss claims and title release questions etc.
  • Conducting approximately 30-35 inbound English/Spanish calls from global queue in a friendly and courteous manner
  • Properly follow up on assigned cases within service level agreement times
  • Provide exceptional customer service to a variety of callers including direct customers, dealers, and insurance agents.

Customer Accounts Representative

American Honda Finance Corporation
04.2020 - 12.2020
  • Display strong communication, analytical, and problem-solving skills to find solutions to ensure future payment are made on time
  • Negotiate payment arrangements to resolve delinquent accounts based on company policy and manager recommendations
  • Handle call volume of 40-50 inbound/outbound calls per day
  • Trained new associates in departmental procedures and practices

Credit Analyst - Investigator

American Honda Finance Corporation
08.2019 - 04.2020
  • Assist Credit department with verifications, to prevent possible future delinquency and losses
  • Managed a case load of about 60 high-risk client applications while performing risk assessments, reporting findings, and obtaining all necessary information to complete a proper evaluation of each credit application
  • Analyzed credit application of potential customers with no credit history and verified applicant’s income by reviewing paystubs and/or bank statements to confirm reported amount

Education

No Degree - Introduction to SQL Programming (Course)

University of California, Irvine
Irvine, CA
06.2025

Bachelor of Arts - Business Administration, Finance

California State University, Fullerton
12.2018

Skills

  • Bilingual: English and Spanish (Verbal and Writer)
  • SQL (Beginner)
  • Customer service
  • Time management
  • Strong communication skills
  • Professionalism and integrity
  • Fraud detection awareness
  • Credit analysis
  • Time management proficiency
  • Teamwork and collaboration
  • Phone ettiquete

Timeline

Consumer Loan Servicing Representative II

SchoolsFirst FCU
01.2022 - Current

Customer Service Representative

American Honda Finance Corporation
12.2020 - 01.2022

Customer Accounts Representative

American Honda Finance Corporation
04.2020 - 12.2020

Credit Analyst - Investigator

American Honda Finance Corporation
08.2019 - 04.2020

Bachelor of Arts - Business Administration, Finance

California State University, Fullerton

No Degree - Introduction to SQL Programming (Course)

University of California, Irvine

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