Elena Delgado
San Antonio,Texas
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Customer-focused skill to combine knowledge and expertise to build strong client relationships;committed to precise, accurate and timely transactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Consumer Loan Specialist (USAA)
Millennium Group inc
San Antonio, Texas
03.2015 - 09.2016
- Review, research and approve loan documents for USAA members and Non-members and verify all conditions were complied with in accordance with USAA policies and conditions
- Research member data for purposes of vehicle purchases, renewal and personal loans in compliance with closing documents and agreements for USAA’s clientele consumer loan applications.
- Reviewed loan applications and financial documents to determine customer eligibility for consumer loans.
Office Assistant, Listing & Marketing Assoc.
San Antonio, Texas
06.2008 - 01.2013
- Data entry and material research acquiring office inventory in compliance with San Antonio’s board of realtors and multiple listing service systems
- Reviewed appraisals and market analysis for potential sellers, buyers, investors or tax appraisals
- Coordinate and schedule appointments for Broker's acquisition of real property or foreclosures
- Maintained and updated jpeg office files and inventory for quick reference; assisted broker measuring and processing square feet of actual homes
Bank Fulfillment Specialist (USAA)
Millennium Group inc
San Antonio, Texas
06.2008 - 09.2008
- Received and processed data pertaining to and in compliance with closing documents and agreements for accuracy for USAA clientele.
- Reviewed approved loan documents to determine conditions were complied with and delivery to Title Company, real estate broker, or lending officer for required stipulations to close
- Verified accuracy and consistency of specifications on documents; title abstracts, insurance forms.
Right-of-Way Specialist
San Antonio Water System
San Antonio, Texas
03.2001 - 05.2007
- Developed a policy posted on the company website for developers as prerequisites in obtaining permits
- Coordinated contacts and information associated with critical projects crucial to a community’s welfare destined for eminent domain.
- Reviewed and analyzed deeds and land title abstracts for liens, judgments, and encroachments as well as clear title and accuracy of land ownership.
- Compiled market analysis for land or property value to negotiate and acquire construction, maintenance and/or installation of infrastructure as permanent, temporary easements or as fee simple.
- Analyzed maps, surveys, plats and legal descriptions of properties and plots in conjunction with projects associated with developmental infrastructure.
Real Estate Specialist
City of San Antonio
San Antonio, Texas
10.1999 - 03.2001
- Negotiated and communicated directly with property owners, private/public, corporations, in fee simple real property for City projects
- Worked directly with FEMA in acquiring condemned, uninhabitable damaged property afflicted by environmental threats and risks.
- Assisted TXDOT (Texas Department of Transportation) in acquisitions for highway construction; and CDBGP (Community Development Block Grant Program) for neighborhood improvements.
- Prepared and coordinated legal documents and affidavits and other legal binding documents for City Attorney to peruse.
Realtor
Century 21 Haggerty Co., Realtors
El Paso, Texas
05.1995 - 05.1999
- Negotiated and coordinated transactions for sellers and/or buyers to purchase or sell fee simple properties.
- Strategically arranged meetings for sellers and buyers for marketing and sales solutions
- Reviewed and compiled contracts, appraisals, market analysis and HUD-1’s for seller/buyers, assisted first-time homebuyers with decision process; attended closings to facilitate any questions
- Contributed to office sales as a Million Dollar producer.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
Customer Service Representative
AT&T
El Paso, Texas
10.1998 - 03.1999
- Skilled customer advocate, handling inbound/outbound customer issues requiring approval and troubleshooting
- Track and follow up unresolved customer issues
- Utilized numerous systems/applications to research and resolve customer concerns and disputes
- Assisted and educated customers with products and services necessary for both post transaction and customer support.
Education
Bachelor’s Degree – Business Administration (130hrs) - Business Administration
University of Texas At San Antonio
San Antonio, TX05-2008
Skills
- Bilingual- English and Spanish (verbal, written)
- PC, scanner, digital camera, copy machine, social media
- 15 years experience communicating with public, private and governmental entities
- Proficient with MS Word, some Excel and Outlook; digital cameras, office equipment
- 15 years experienced Licensed Real Estate Agent
- Real estate educational classes continually taken to keep updated and informed with Texas real estate contracts and law
- Documentation Review
- Client Relations reliable
- Excellent communicator, negotiator
- Bilingual expert in the Spanish language, reading and writing
Accomplishments
- 1999 Million Dollar Producer
- 2004-2005 IRWA (International Right of Way Association)Chapter 39, Treasurer
- Honorable Discharge
- Army Commendation Medal of Honor
- Good Conduct Medal
Certification
- TREC Real Estate License (current but not active)
Languages
Spanish
Professional
Affiliations
- 2013 St. Mary Magdalen WOMEN's ACTS retreat
- 2014 St. Anthony de Padua WOMEN's ACTS retreat
References
References available upon request.
Timeline
Consumer Loan Specialist (USAA)
Millennium Group inc
03.2015 - 09.2016
Bank Fulfillment Specialist (USAA)
Millennium Group inc
06.2008 - 09.2008
Office Assistant, Listing & Marketing Assoc.
06.2008 - 01.2013
Right-of-Way Specialist
San Antonio Water System
03.2001 - 05.2007
Real Estate Specialist
City of San Antonio
10.1999 - 03.2001
Customer Service Representative
AT&T
10.1998 - 03.1999
Realtor
Century 21 Haggerty Co., Realtors
05.1995 - 05.1999
Bachelor’s Degree – Business Administration (130hrs) - Business Administration
University of Texas At San Antonio
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