Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josue Luna

Summary

I am writing to express my interest in a customer service or banking-related role within your organization. With over five years of professional experience in customer-facing and bring a proven track record of delivering exceptional service, building strong client relationships, and effectively handling financial transactions. My ability to communicate clearly with clients, resolve complex issues, and navigate systems has allowed me to consistently exceed performance expectations. I am confident that my customer service expertise, strong communication abilities, computer skills and bilingual proficiency make me a strong fit for your team. I am eager to contribute my skills and enthusiasm to an organization that values integrity and client satisfaction.

Overview

7
7
years of professional experience

Work History

Loan Specialist

Smart Financial Credit Union
05.2023 - Current
  • - Evaluated and processed loan applications while ensuring accuracy and completeness
  • - Communicated loan terms and repayment options to members in English and Spanish
  • - Collaborated with underwriting and collections departments to facilitate approvals and recoveries
  • - Maintained detailed and secure financial records

Bilingual Personal Banker

First Convenience Bank
04.2022 - 05.2023
  • - Assisted customers in both English and Spanish with banking services and account management
  • - Opened new accounts, processed transactions, and resolved customer inquiries
  • - Promoted bank products and services to meet customer needs
  • - Maintained customer confidentiality and ensured compliance with banking regulations

Server

Denny's
06.2018 - 04.2022
  • - Provided excellent customer service in a fast-paced environment
  • - Managed multiple tables efficiently and handled customer complaints professionally
  • - Maintained cleanliness and organization in the dining area
  • - Trained new staff members on service procedures and customer interaction

Education

High School Diploma - undefined

Splendora High School
Splendora, TX
01.2020

Skills

  • Bilingual: Fluent in English and Spanish
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service abilities
  • Proficient in Microsoft Office Suite, banking software, and point-of-sale systems

Languages

Spanish
Native or Bilingual

Timeline

Loan Specialist

Smart Financial Credit Union
05.2023 - Current

Bilingual Personal Banker

First Convenience Bank
04.2022 - 05.2023

Server

Denny's
06.2018 - 04.2022

High School Diploma - undefined

Splendora High School