Omayra Carreras
Orlando,FL
Summary
Dependable team member trained in customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, trustworthy, and efficiently completes assignments.
Overview
15
15
years of professional experience
Work History
Loan Specialist
Discover Financial Services, DFS
Orlando, FL
02.2023 - Current
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed loans accurately and efficiently according to established procedures.
Internet Sales Representative
Miller Buick GMC
Woodbridge, NJ
07.2019 - 09.2022
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Assisted managers with additional duties during employee absences.
- Scheduled and confirmed appointments.
Internet Sales Representative
Linden Volkswagen
Linden, NJ
09.2011 - 07.2017
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Disclosed terms of sales with customers and reviewed sales with management.
- Delivered exceptional customer service through direct communication with clients and team members.
Receptionist
RT 22 Toyota
Hillside, NJ
05.2009 - 09.2011
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Education
Elizabeth High School
Elizabeth, NJ06.2004
Skills
- Fluent in Spanish
- Data Entry
- Written Communication
- Organizational Skills
- Adaptability and Flexibility
- Active Listening
Timeline
Loan Specialist
Discover Financial Services, DFS
02.2023 - Current
Internet Sales Representative
Miller Buick GMC
07.2019 - 09.2022
Internet Sales Representative
Linden Volkswagen
09.2011 - 07.2017
Receptionist
RT 22 Toyota
05.2009 - 09.2011
Elizabeth High School
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