Felipe Abreu
Costa Mesa,CA
Summary
Experienced professional with a strong background in customer service and loan processing at Navy Federal Credit Union. Demonstrated expertise in financial data analysis and maintaining high customer satisfaction. Bilingual in English and Spanish, proficient in Salesforce and Google Data Analytics, enhancing team efficiency in dynamic settings.
Overview
9
9
years of professional experience
Work History
Consumer Loan Processor
Navy Federal Credit Union
Pensacola, FL
02.2023 - 05.2025
- Processed over 800 calls monthly and submitted more than 200 loan applications.
- Maintained customer satisfaction rate above 98% for service and support.
- Analyzed credit reports and payoff information to facilitate informed financial decisions.
Catering Assistant / Server
CulinArt Catering
Pensacola, FL
01.2020 - 01.2025
- Supported setup and service for events with 100+ guests.
- Followed food safety protocols and maintained clean stations.
- Collaborated with team to ensure smooth and timely service.
Front-of-House Server
Chick-fil-A
Pensacola, FL
01.2020 - 12.2021
- Provided fast and friendly service during peak hours.
- Trained new team members on POS and procedures.
- Maintained clean dining and drive-thru areas.
Assistant Manager
Geovanelle
Brazil
01.2016 - 12.2018
- Supervised staff and managed daily store operations.
- Handled inventory, scheduling, and customer service.
- Helped improve efficiency and team coordination.
Education
M.S. - Data Science & Artificial Intelligence
Campbellsville University
KY12.2025
B.S. - Finance, Minor in Business Economics
University of West Florida
FL12.2022
Skills
- Customer Service
- Fluent in English
- Fluent in Spanish
- Fluent in Portuguese
- Salesforce
- Microsoft Office
- POS Systems
- Google Data Analytics
- R
- SQL
Timeline
Consumer Loan Processor
Navy Federal Credit Union
02.2023 - 05.2025
Catering Assistant / Server
CulinArt Catering
01.2020 - 01.2025
Front-of-House Server
Chick-fil-A
01.2020 - 12.2021
Assistant Manager
Geovanelle
01.2016 - 12.2018
M.S. - Data Science & Artificial Intelligence
Campbellsville University
B.S. - Finance, Minor in Business Economics
University of West Florida
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