Mikayla Singer

• Efficiently process 13+ consumer loan applications daily, ensuring accuracy and compliance with organizational standards.
• Generate and meticulously review loan documents, maintaining precise file records of sensitive member information.
• Conduct thorough audits of loan data to guarantee precision prior to document processing and fund disbursement.
• Analyze a diverse range of legal documentation essential for the loan process, including Motor Vehicle Records, Titles, Loan Payoffs, POAs, and Income Verification.
• Collaborate seamlessly with leadership across departments to obtain or update title fees, exceptions, overrides, and escalations.
• Promptly address urgent matters during closing procedures, such as document corrections, term adjustments, and ancillary sales/cancellations, ensuring minimal impact on member timelines and vehicle acquisition.
• Execute disbursements and manage transactions associated with loan funding, including printing and mailing checks to lienholders and diligently following up on indemnifications or funding errors.
• Proficiently utilize internal systems, government databases, as well as Microsoft Suite and Teams

• Coordinate between re-marketing rep and auction to verify client's fleet of 25-250 cars is ready for sale. This includes:
• Communicating internally to ensure sure repairs and details are complete on all registered vehicles; all fees are charged according to contract; all paperwork is filed for sale; and all registered vehicles are on spot before auction
• Client's post-sale administration: sales reports, processing EFT's, printing/mailing checks, titles, promos, vehicle invoices, etc.
• Interpreting mechanic notes to schedule internally for vehicle maintenance with rep approval
• Registering and announcing vehicles for auction
• Updating each individual system with new information as vehicle receives repairs so all databases display the same, accurate information
• Assist with auction day activities, communicating between client and company's drivers to ensure that auction runs smoothly

● Maintain Food Safety, Freshness, and Quality

● Manage FOH Facilities and Operations/Guest Satisfaction

● Quantify prep duties based upon daily sales projections

● Elevate staff's knowledge, understanding and execution of Chipotle's corporate standards, culture and philosophies

● Facilitate crew's efficient completion of daily tasks while simultaneously meeting labor goals, food safety protocols, and guest satisfaction

● New Hire Interviews, Selection and Onboarding

●Training employees for FoH and BoH positions

• Fielded 100-200 inbound calls per day regarding NFIP flood insurance policies and claims
• Promptly and empathetically handled guest concerns and complaints
• Communicated effectively with internal departments and externally with insured, agents, and adjusters.
• Clarified policy details, coverage, and the claims procedure for agents, insureds, and policy holders
• Processed all endorsements, cancellations, payments, and claims in adherence to the federal rules and regulations enacted by FEMA
• Consistently met QA metrics, providing callers with exceptional customer service and accurate policy processing

● Entered numerical data into databases in a timely and accurate manner

● Order placement, scheduling, and accuracy

● Built long-term customer relationships and advised customers on purchases and promotions

● Provided product knowledge to assist client in current/future orders

● Scheduled weekly inventory pickups and deliveries with vendors

● Assisted clients with product selection, inquiries and order customization requests

● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

● Served as the main liaison between customers, management and sales team

● Directed calls to appropriate individuals and departments

●Maintained high standards of fresh, safe food and great service during high-volume, fast-paced operations

● Accurately took guest orders and prepared them accordingly

● Carefully interviewed, scheduled, trained and supervised staff

● Correctly calculated inventory/purchasing, processed invoices and payroll

● Daily paperwork, sales projections, and deposits

● Managed Call-in, Walk-in, and Online orders