Motivated future Clinician possessing 10 years of in-depth experience in a counseling setting. Effective communicator and motivator comfortable diffusing stressful situations and managing various types of personalities. Team-oriented professional with background in higher education leadership and management.
Overview
28
28
years of professional experience
Work History
Loan Program Specialist
YOSEMITE COMMUNITY COLLEGE DISTRICT
05.2018 - Current
Responsible for developing Federal Direct Loan Policy and Procedures for Yosemite Community Colleges
Created 100% of loan application and intake process for Yosemite Community Colleges
Currently training others on intake and loan process.
Developing Financial Literacy program to make sure that students are aware of how to manage finances
Regularly meet with department administrators and staff to introduce, present, and train them on implementation and procedures of newly developed loan program
Created loan websites both Modesto Junior College and Colombia College
Regularly do Presentations.
Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Worked alongside other professionals to outline and implement program plans and objectives.
Office Manager
Cairo Counseling
05.2012 - Current
Handle office duties such as phone calls & scheduling.
Conduct phone consultations for prospective clients.
Helped manage caseloads for therapist.
Manage incoming mail and documents make sure they are going to appropriate therapist.
Create, manage and maintain Cairo Counseling website making sure it is up to date with all new and fresh content.
Create documents, forms and letters.
Speak with current clients and help them with insurance questions and referrals.
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Loan Specialist
SAN JOAQUIN DELTA COLLEGE
11.2015 - 05.2018
Originating and preparing student loans for disbursements
Together with Senior loan specialist complete front end of loan process which requires 2nd check of all loans that are being processed to make sure are correct and that will be extracted and disbursed appropriately
Notifying and training specialist of any errors in their processing of loan
Daily use ed-connect to import files and reports
Distribute information as needed and communicate any important messages that come in
Used COD to confirm receipt of MPN and Loan Entrance documents
Confirm SULA and check remaining eligibility
Guide students through financial aid process
Help them through verification process
Make sure documents are submitting and filled out correctly
Work closely with students to make sure all is set for their aid
Have assisted with multiple programs from: outreach- Visiting schools and giving presentations
Book Voucher program- Running reports, assigning book vouchers to other specialist and doing reconciliation on student funds
Loan Default- reduced loan default rate by 30%
Educated students on proper and responsible loan borrowing.
Financial Aid Specialist/ Financial Aid Director
KAPLAN COLLEGE
Salida, CA
05.2010 - 11.2015
Through Teamwork financial aid office was consistently top 5 in company, student accounts was in top 10 also
Assist students with financial aid process for all students
Created award letters, cleared
C-Codes, performed verification and dealing with overlapping loan periods, transfer credits
When promoted to director, did above and created budgets, managed schedules, hired and supervised new staff.
Financial Aid Director
BETHANY UNIVERSITY
01.2006 - 05.2010
Provided leadership as senior member of enrollment team
Responsible for development, implementation, and maintenance of comprehensive financial aid services for students from federal, state, institutional, and private sources
Administered financial aid budget to maximize enrollment while maintaining full compliance with all federal, state, and University regulations, policies, and procedures
Responsible for oversight and implementation of financial aid leveraging strategies, financial aid policies, and awarding practices for institution to increase strategic distribution of aid
Developed strong working relationships with Registrar, Student Accounts, Student Affairs and other key partners across University
Supervised and managed employees and student workers.
Education
Master of Arts - Counseling Psychology
National University
San Diego, CA
02.2024
Master of Science - Administration And Leadership
Kaplan University
2015
Bachelor of Science - PSYCHOLOGY
Palo Alto University
06.2012
ASSOCIATE OF SCIENCE - COMPUTER SCIENCE
High Tech Institute
09.1999
Skills
Problem solving abilities
Project management
Ability to collaborate
Oral and Writing Communication
Cultural Sensitivity
Active Listening
Managerial experience
Fluent in Spanish
Market research and analysis
Educational Programs
Compassionate Care
Accomplishments
Managed student service committee
Directed Community Events
Handled functions related to community outreach
Instituted student development program
Consulted with placement sites
Supervised team of 4 staff members.
Developed Loan Website for YCCD Financial Student Services
Developed Federal Loan Policy and Procedure for YCCD
Developed Policy for awarding scholarship
Created Procedure Manual for Auditing purposes
Developed Template Form letter
Spearheaded new Student Appreciation program, which increased retention
Directed Staff and Faculty affair committee
Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Loan Program Specialist
YOSEMITE COMMUNITY COLLEGE DISTRICT
05.2018 - Current
Loan Specialist
SAN JOAQUIN DELTA COLLEGE
11.2015 - 05.2018
Office Manager
Cairo Counseling
05.2012 - Current
Financial Aid Specialist/ Financial Aid Director
KAPLAN COLLEGE
05.2010 - 11.2015
Financial Aid Director
BETHANY UNIVERSITY
01.2006 - 05.2010
Master of Arts - Counseling Psychology
National University
Master of Science - Administration And Leadership
Kaplan University
Bachelor of Science - PSYCHOLOGY
Palo Alto University
ASSOCIATE OF SCIENCE - COMPUTER SCIENCE
High Tech Institute
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