DAISY FLORES
OneMain Financial
Huntington Park,CA
16
years of professional experience
Bilingual Loan Specialist recognized for strong telephone and email etiquette, facilitating smooth loan closings, and addressing customer inquiries efficiently. Committed to leveraging expertise in sales and operational efficiency to drive exceptional results.
Work History
Loan Specialist
6 Years 6 Months- Evaluated loan applications to determine eligibility and risk factors.
- Facilitated loan closings by coordinating documentation and communication between parties.
- Analyzed borrower financial data to recommend appropriate loan products and terms.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.
- Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for the company.
Assistant Manager
3 Years 10 Months- Supervised daily operations to enhance customer service and ensure compliance with company policies.
- Trained and mentored staff, fostering a collaborative team environment and improving retention rates.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Analyzed financial reports to identify trends and drive strategic decision-making within the branch.
Cashier
5 Years 5 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma
Skills
Telephone and email etiquette
Effective communication
Payment scheduling
Customer service-focused
Sales expertise
Bilingual in spanish
Timeline
Loan Specialist
OneMain Financial
12.2019 - 06.2026Read More
Assistant Manager
TitleMax
02.2016 - 12.2019Read More
Cashier
El Super Market
09.2010 - 02.2016Read More
Wilson High School
High School Diploma
Read More